Housing Officer / Housing Officer Trainee
  • Employer: Brighton & Hove City Council
  • Reference: orbis/TP/623/29447
  • Published: Mon 19/12/2022, 0:00 AM
  • Closing on: Tue 31/01/2023, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 7 x 37 hours 1 x 18.5
  • Salary: Housing Officer Trainee - £27,852 - £29,439 / Housing Officer - £30,151 - £34,723
  • DBS Check: No
  • Location: Brighton and Hove

Vacancy Location

More Information

Housing Officer / Housing Officer Trainee

Job introduction

7 x 37 hours 1 x 18.5 available

Brighton & Hove is a great place to live, learn, work and visit. Our diverse and vibrant community is passionate about the city and there’s a shared commitment to celebrating and promoting all that makes Brighton & Hove so unique.

We are committed to delivering an outstanding service to our residents and to making the Tenancy Team within our Housing, Neighbourhood and Communities Directorate the first choice for Housing Officers to work.

If you are looking to work in a flexible and forward-thinking organisation after a period of time away from the workplace, or you are an experienced Housing Officer looking for an exciting new challenge, then we would be delighted to hear from you.

If you would like to discuss the opportunities available or would like to find out more about a career in Housing, please email any of the following Housing Managers to arrange a conversation.

Kenna Kendall (Central Brighton Team) - kenna.kendall@brighton-hove.gov.uk

Rachelle Metcalfe (East Brighton Team) - rachelle.metcalfe@brighton-hove.gov.uk

Michael Raywood (North Brighton Team) - michael.raywood@brighton-hove.gov.uk

Robert Keelan (West Brighton Team) - robert.keelan@brighton-hove.gov.uk

Annabel Tate (Citywide Complex Cases) - annabel.tate@brighton-hove.gov.uk

About the role

Trainee Housing Officer

You may already have some experience working in Housing, with an awareness of housing and tenancy law, supporting vulnerable people with a range of complex needs. Alternatively, you may have a background in customer service with a positive approach to resolving problems in a sensitive and proactive manner. You’ll have the ability to apply detailed context and information to your work and learning. Previous housing experience would be great, but it is not essential. If you have the skills above and in the job description, we will provide training and support for you to gain the Charted Institute of Housing Level 3 qualification to enable you to progress your career and earning capacity.

Qualified Housing Officer

You will have a relevant professional qualification or proven experience of working in housing at this level. Your experience will have given you an excellent knowledge and understanding of the full range of housing management services, including the relevant legal context. You will be comfortable in managing a diverse and complex caseload in a high demand service and will be a strong collaborator with a range of teams in a multi-agency setting.

You’ll be working in a directorate that is dedicated to empowering people from different communities and backgrounds to come together, live well and thrive, supported by our city-wide work on fairness, inclusion, and engagement. You’ll have an ability to communicate with a diverse range of stakeholders, a deep understanding of the needs of our different communities and residents, and the skills to ensure accessibility and inclusion in your work.

We have a range of vacancies available, both full time and part time, with flexible working including regular working from home to support a positive work / life balance.  We can also offer fully office-based arrangements as an option.  Our diverse team is based across the city in one of our three housing offices and at our Housing Centre based in Moulsecoomb. On the days you are working in the office you will be in a spacious and welcoming working environment, with a friendly and supportive team.

In return, we can offer you a competitive salary, training and qualifications, career progression with the opportunity to become involved and lead on bespoke projects, flexible working, a generous annual leave allowance with the opportunity to buy extra days, staff discounts, and admittance into the Local Government Pension Scheme.

If you are successful in your application, we have the following employee networks here to support you throughout your employment with us: BME Workers, Disabled Workers and Carers, LGBTQ Workers, and Women’s Network.

For more information about the organisation and the specific roles please download the job description / person specification.

Please read our Apply for a job at the council (brighton-hove.gov.uk) pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to complete your education and work history and provide answers to some shortlisting questions. Your answers to the shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our guidance here (Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process

Additional information

Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Work Permits: We may be able to obtain a Work Permit for this post but this is subject to meeting the requirements of the UK Visas and Immigration (UKVI) Points-based Immigration System. Please see Gov.uk for more information on the Skilled Worker Visa.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining.

Working arrangements are subject to Government guidance at the time. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

For more information about our values and the benefits of working at the council, visit Why work for us (brighton-hove.gov.uk)

Company information

Encouraging a diverse workforce

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

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