Housing Needs Officer ( homelessness )
  • Employer: Borough of Broxbourne
  • Reference: HNO
  • Published: Mon 16/01/2023, 13:54 PM
  • Closing on: Tue 31/01/2023, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary up to range £29,071.64 - £32,631.04 depending on experience
  • DBS Check: Yes
  • Location: Bishops' College, Cheshunt, Waltham Cross, Hertfordshire

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Housing Needs Officer ( homelessness )

 Housing Needs Officer (Homelessness) – Ref (HNO)

Salary up to range £29,071.64 - £32,631.04 depending on experience


Broxbourne Borough Council’s Housing Needs Service is recruiting a highly professional and enthusiastic person to join the ambitious and innovative Homelessness Team. The candidate will ideally have previous experience working within a Local Authority homelessness setting and knowledge of the relevant legislation.

The successful candidate will work as part of a dedicated team interviewing and assessing those who are at a risk of being homeless and working with them to identify housing solutions and prevent homelessness. The role also involves the general management of own caseloads and the ability to work collaboratively with other partner agencies.

The successful candidate will be a highly motivated person that has a genuine interest in helping people and has experience of working in a customer facing role. Excellent verbal communication skills in fluent English are essential, as this role requires having sensitive conversations and managing customer expectations effectively. Good written and analytical skills are equally important, therefore a GCSE (or equivalent) in English and Maths is fundamental. A full driving licence is required.

This role requires a disclosure and barring service check as it is working with children or vulnerable clients.

We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).

The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.


We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.


The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.


Broxbourne Council is an Equal Opportunities employer.


Details and application forms for all job vacancies are listed on the Council’s website.


Application forms must be submitted online by 31/01/2023 quoting the above reference.


Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email: personnel@broxbourne.gov.uk

Website: www.broxbourne.gov.uk


How to Apply

Please apply online via the link provided.


Please note, we do not accept CV’s submitted without a fully completed online application form.

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