Waltham Forest’s Homeless Prevention and Assessment Team deliver a customer focused service, supporting residents to achieve positive and sustainable housing outcomes.

We are looking for an inspired, innovative, and committed individual to join the team

You should have a keen interest in preventing homelessness,  the ability to work with individuals to resolve their housing issues and have experience of having worked within a statutory homeless prevention service.

The successful candidate will have detailed knowledge and experience of working with the Homelessness Reduction Act (HRA) 2017 and a proven track record of preventing homelessness, delivering a comprehensive housing advice service to residents with housing issues across all tenures, whilst understanding the issues faced by homeless clients and the Council’s legal duties to them.

In addition to the above, you must be able to demonstrate your experience of managing complex cases, providing support to more junior staff, working within a busy environment and work to tight deadlines.

Your ability to communicate clearly and effectively to customers, landlords, accommodation providers, partner organisations and other professionals whilst providing a high quality of service and customer care to all groups of the community is essential.

You should possess excellent verbal and written communication, interpersonal and organisational skills, be proactive and work independently with minimal supervision.

You should hold 3 A levels or equivalent through experience and be able to demonstrate a high level of written English and mathematics.

If this sounds like the role for you, please apply