IT Products Manager
  • Employer: London Borough of Hackney
  • Reference: LBH/23/226369
  • Published: Tue 24/01/2023, 11:45 AM
  • Closing on: Sun 05/02/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £43,701 - £45,711
  • DBS Check: No
  • Location: Hackney

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IT Products Manager

About Us:

Hackney Council is looking for a new dynamic IT Products Manager to join our Parking team, to help us to drive innovation and enhance the Agile culture that drives improvement in the services we provide to the public, and the efficiency of how we work.

The vast majority of Parking’s customers engage with our services via our online offerings - over 100,000 customers access them every year. As a result, it is absolutely critical that these deliver a first class customer experience that empower customers to self-serve wherever possible, and which provides our staff with the tools to deliver their responsibilities efficiently and in a way that supports customer service excellence. We’ve got a ton of exciting innovations we want to take forward over the next few years, and this role is an exciting opportunity to join us in leading this innovation.

As the service’s IT Products Manager, you will take overall responsibility for providing integrated IT services across all the functions within Parking & Markets Services. You will set the vision for our online services and back office systems, manage the roadmap, talk to customers, and decide what gets prioritised. You will also define solutions to business problems, and lead on UAT, making sure that development work is robust and delivers improvements for customers and staff. Your efforts will be ongoing and will involve managing the entire life cycle of the products we use, with the end result being that we provide online services that customers love.

If you've got experience in Agile methodology or similar project management contexts, with a proven track record of applying it to improve services, and have extensive experience in managing third-party vendors we are keen to hear from you. 

With sustainability principles at the heart of our policies, Parking plays an integral part in making our borough one of London’s best places to live and work.  We are proud of our achievements and our people, which makes our organisation one of the best employers in the capital.

We go that extra mile for our staff by offering a work environment which is stimulating, fast moving and supportive, giving you the chance to use your skills and develop new ones within a high profile organisation. We work hard to support our staff with a range of unrivalled benefits and opportunities that can help you to give your best at work, and achieve a brilliant work-life balance.  

Key benefits include: Generous holiday allowance (28 days per year, rising to 33 after 5 years of local government service), unrivalled pension scheme, Flexible Working options (family friendly policy), ability to work from home, comprehensive training and development, a range of discounts, including subsidised gym membership, access to financial and season travel loans, Health and wellbeing benefits, We are also a member of the Cyclescheme and we offer free pool bikes.

If you’re interested in applying and want to have a chat about the role, and whether it’s the right move for you, read on and then get in contact with Michael Benn

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services. Hackney is one of London’s most vibrant and diverse boroughs. It’s one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

Closing date for applications: 05 February 2023

Interview date: 23/24 February 2023

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available:

Expiration Date: 05/02/2023

Disclaimers apply, for full details see:


How to Apply

Please apply online via the link provided.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience. 

This application process replaces a supporting statement.

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