HSCE Applications Support Specialist
  • Employer: Surrey County Council
  • Reference: orbis/TP/198676/30239
  • Published: Wed 25/01/2023, 12:45 PM
  • Closing on: Sun 26/02/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.0 hours per week
  • Salary: £29,291 - £31,810
  • DBS Check: No
  • Location: Reigate

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HSCE Applications Support Specialist

The starting salary for this role is £29,291 per annum based on a 36-hour working week. 

Are you interested in helping colleagues and providing a top-quality customer service? Do you like a challenge and working through problems until you find a solution?

We support colleagues working in social care teams in both Adults and Children’s and Education teams. Would you like to be part of a team supporting front line staff in their essential work and helping them spend more time with their clients?

If yes, then please read on!

About the role:

The Social Care & Education Helpdesk need an Applications Support Specialist to deal with system requests for LAS, LCS, EHM, Controcc, LIFT, EYES and Wisdom.

This vacancy is primarily customer service rather than a technical role but obviously the more you know about the above systems the better. As important as system knowledge is, so is the desire to constantly learn new skills and being tenacious. There is also a requirement for excellent communications skills, an attention to detail and the ability to document and share knowledge.

We can give you all the training and support needed to do this job and have a good record of developing staff into more senior roles. The Social Care Helpdesk is proud of the excellent customer service it provides but is committed to a philosophy of continuous improvement and sharing knowledge and skills.

About you:

When applying for this role, you must include a supporting statement of no more than 2 pages which outlines why you are applying for the position, how you meet the criteria for this role and anything else you believe to be relevant to your application along with your CV.

To be considered for interview for this position your application will clearly evidence:

  • Experience of working within a customer service environment
  • Excellent communication skills
  • Attention to detail and ability to document and share knowledge
  • Knowledge of LAS, LCS, EHM, Controcc, LIFT, EYES and Wisdom.

At Surrey, our values and behaviours are just as important as our skills and abilities. They shape who we are as an organisation. Find out more about the values we follow.

Additional Information

The job advert closes at 23:59 on 26/02/2023.

Date for interviews to be confirmed.

This is a fixed term contract until 6 December 2024

Contact Details

For an informal discussion please contact Christine Pettitt by e-mail at christine.pettitt@surreycc.gov.uk.

We look forward to receiving your application, please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

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