Our HERO (Housing and Benefits, Energy and Debt, Retraining, Work and Options) service focuses on our customers and looks to assist residents impacted by the cost-of-living crisis to help improve their quality of life.

You’ll work in the heart of our community by providing face to face person centred support at a range of community-based outreach locations where you’ll provide advice on a variety of issues from budgeting and housing advice to accessing local health and wellbeing support.

Development will be a key focus for you, as the HERO Services flourishes you’ll encourage the development of the team by motivating a service delivery focused on the customer as well as providing guidance to the team with the growing needs of complex customers.

In turn, you’ll have the opportunity to develop your strategic skills by participating in Corporate working groups to develop coordinated partnerships with internal and external partners.

If you have experience in Housing and dealing with vulnerable customers, you’ll know it takes effective communication and empathy as well as the ability to work to deadlines and in difficult situations. You’ll also be comfortable in dealing with grants and internal budgets.

This role will be based at our Council Offices, Argyle Road, Sevenoaks Kent TN13 1HG. We currently operate a hybrid working model for the majority of our roles where your working time will be divided between the office (2-3 days) and home working (2-3 days).

Do you want to know more about the role?

Please contact Alison Simmons, Head of Housing, on 01732 227272 for an informal discussion about the role.

Do you want to ensure you have the best chance of being shortlisted?

Read the Job Description and Personal Specification attached to the role and ensure that your supporting statement explains how you meet the essential requirements as your application will be judged against these criteria.

Closing date: 2^nd April 2023

Interviews: 19th April 2023