This Vacancy has closed.
Customer Liaison Officer
  • Employer: Surrey County Council
  • Reference: orbis/TP/63605/31394
  • Published: Tue 07/03/2023, 1:13 AM
  • Closing on: Tue 21/03/2023, 1:13 AM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £26080 - £28617 per annum
  • DBS Check: No
  • Location: Surrey

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Customer Liaison Officer

An exciting opportunity has arisen to join Land & Property as a Customer Liaison Officer. This is a 6-month fixed term/secondment opportunity.

The role will be based in our Consort House office in Redhill, but you will also be required to cover our Woodhatch office in Reigate. In this role, you will support the delivery of a comprehensive Facilities service and act as a point of contact for staff and visitors in Surrey County Council's main corporate buildings. 

Land & Property have responsibility for maintaining an extensive and diverse portfolio of investment, operational and non-operational property including office buildings, fire stations, land and schools, making sure our assets are working hard for us and providing fit for purpose premises for staff and customers. You will join a team of hard-working professionals focused on maintaining excellent levels of customer care and an organisation which you will be proud to work for.

A day with us will include supporting the operational running of the building by providing core services that include (but not limited to) front of house duties, health and safety, security, room bookings and other customer service-based functions, possibly including some Building Support Officer functions such as helping in the post room or taking in deliveries.

You, along with the rest of the Facilities Team, will ensure that building services and equipment remain operational and provide a safe working environment for our staff and visitors. You will have the opportunity to work across our other Surrey County Council corporate offices and support a variety of different services and colleagues.

We are looking for someone who has previous customer service experience and is able to use their initiative to come up with solutions, often at short notice.  

To be considered for interview, your application will clearly evidence that you:

  • Enjoy being a team player and working with others,
  • Have experience of working within a busy facilities team,
  • Are passionate about providing excellent levels of service and have great people skills,
  • Have previous experience of Reception/front of house duties,
  • Willing to cover other hub sites and hold a driver's license.

The job advert closes at 23:59 on 22/03/2023.

This is a 6-month secondment / fixed term contract.

We look forward to receiving your application, please click on the apply online button below to submit.


From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 26 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit our website.

Our Commitment

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.