This Vacancy has closed.
Income Collection & Enforcement Officer X2
  • Employer: London Borough of Tower Hamlets
  • Reference: J-1389
  • Published: Tue 07/03/2023, 16:01 PM
  • Closing on: Sun 26/03/2023, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 35 Hours
  • Salary: £31,887 - £33,510
  • DBS Check: No
  • Location: Town Hall, 160 Whitechapel Road, LONDON

More Information

More about this employer

Income Collection & Enforcement Officer X2

Role Purpose

An exciting and challenging opportunity has arisen within the Revenue Services Department (Income Collection & Enforcement Team) dealing with the recovery and enforcement of Council Tax, NNDR, and Sundry Debts.

There are 2 roles with one in the Business Rate Recovery team and the other in the Sundry Debt Income team.

 Key Responsibilities

You will join our busy team dealing with large number of telephone calls, email and letters from residents, businesses, and other charge payers in relation to their business rate and sundry debt.

You will ensure that all types of collection and enforcement activity in relation to all streams of income is carried out in an accurate and timely manner in accordance with legislation and set performance targets.


Ideally, you will have experience in a revenues environment and be able to demonstrate good knowledge on the sources of local government income. You will have a good understanding of the billing and recovery process for business rates and sundry debt.

Previous experience of dealing with ratepayers at the Magistrates’ Court is desirable for the business rate recovery role.

Excellent communication, administrative and organisational skills will be needed to help you to manage your busy and varied workload.

If you believe you meet the requirements, then we would love to hear from you.

Additional Information

The Service currently works in a hybrid environment with remote working and a presence in the office where required.

A satisfactory DBS clearance is required for these posts.

Application Details

All applications should be made via our online application system, no CV’s or alternative forms of applications are accepted. Internal employees should apply via the council's Intranet. External applicants apply via the Council's website

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough