Overview:

We are looking for target-driven individuals, with a passion for customer service excellence. As a Senior Income Officer, you’ll help sustain tenancies, ensuring that residents have access to the support that they might need while we navigate the cost of living crisis.

About You:

Organised with an attention to detail, you thrive in a customer facing professional environment, and your excellent interpersonal skills will play a vital part in your success in this role.

Analytical and patient, you’ll have the confidence and capacity to deal with a variety of scenarios on a day-to-day basis, be an excellent negotiator and have an understanding of the welfare benefits system. You will be someone who takes ownership over your cases and finds reward in achieving great results.

Please note that this role is subject to a Standard DBS Check.

If you haven't already seen our recruitment site then please visit it here Senior Income Officer Recruitment

The Benefits

Why Bristol City Council?

At Bristol City Council, we go that extra mile for our people; we offer a work environment which is fast moving and supportive, giving you the chance to use your skills and develop new ones within a high-profile organisation. For the majority of our roles hybrid working arrangements are available, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice - mixing both home and office working.

Join us and you’ll receive an excellent rewards package including flexible working and flexitime, membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

How do I apply?

If you share our values and are ready to be part of our exciting journey please select the "apply online" button below.

To be shortlisted for interview you’ll need to demonstrate how you meet each of the essential criteria in the Person Specification (This is available on our website) within the Further Information section of your application. On occasion we will receive high numbers of applications, we may then shortlist against the desirable criteria along with the essential criteria, so if you can, please demonstrate how you meet this in your application.

Interviews: w/c 17th April 2023.

For an informal discussion about the role email Clare Bryant on clare.bryant@bristol.gov.uk

At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. We particularly welcome applications from Young people,  Disabled and Male candidates who are currently under-represented within this Service of Bristol City Council. Appointments will be made on merit.