This Vacancy has closed.
Housing Needs Officer ( homelessness )
  • Employer: Borough of Broxbourne
  • Reference: HNO-FTC
  • Published: Tue 14/03/2023, 10:29 AM
  • Closing on: Tue 28/03/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: Salary up to £33,939.36 pa depending on experience
  • DBS Check: Yes
  • Location: Hybrid Working / Bishops' College, Cheshunt, Waltham Cross, Hertfordshire

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Housing Needs Officer ( homelessness )

  Housing Needs Officer (Homelessness) – Ref (HNO-FTC)


Salary up to £33,939.36 pa depending on experience


These vacancies provide a great opportunity to join Broxbourne Borough Council’s Homelessness Prevention Team, on a fixed term basis.  Are you a highly professional and enthusiastic person who wants to work for an ambitious and innovative Homeless Prevention Team? You will work alongside dedicated experienced colleagues, interviewing and assessing those who are at a risk of being homeless. Working with them to identify housing solutions to prevent homelessness. The role requires case management and working collaboratively with others including partner agencies.


If you are interested in applying for these roles you should ideally have previous experience working within a Local Authority homelessness setting and knowledge of the relevant legislation, although transferable skills will be considered.  You should also be highly motivated, with a genuine interest in helping people.  Previous experience working in a customer-facing role is essential, as are excellent written and verbal communication and a GCSE (or equivalent) in English and Maths. Fluent spoken English skills are also essential, as this role requires having sensitive conversations with customers and meeting their expectations effectively. Good written and analytical skills are equally important, therefore a GCSE (or equivalent) in English and Math’s is fundamental. A full driving license is also required. 


We have adopted the core values of Teamwork, Innovation, Effectiveness and Respect (TIER).

The values and their underlying behaviours, demonstrate our commitment to providing excellent customer care, working in a joined up way, showing respect at all times and looking at innovation and forward thinking solutions. We pride ourselves on recruiting, developing and retaining talent who share this commitment.


We are committed to safer recruitment, safeguarding and promoting the welfare of children and young people and vulnerable adults. We expect all staff and volunteers to share this commitment.


The Council’s benefits package includes generous leave entitlement, a full training and development programme, membership of the Local Government Pension Scheme and free membership to the Council’s local leisure centres, which includes free access to gyms, swimming pools, fitness classes, racket sport sessions, a health suite and a range of generous discounts across other leisure and culture services.


Broxbourne Council is an Equal Opportunities employer.


Details and application forms for all job vacancies are listed on the Council’s website.


Application forms must be submitted online by 28/03/2023 quoting the above reference.


Borough Offices, Bishops’ College, Churchgate, Cheshunt, Hertfordshire, EN8 9XQ.

Telephone: 01992 785509, Email: