This Vacancy has closed.
Tenant & Landlord Officer
  • Employer: Adult Social Services
  • Reference: ADTL0174
  • Published: Tue 21/03/2023, 10:17 AM
  • Closing on: Sun 02/04/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: JG5:- £24,496 per annum (Career Graded)
  • DBS Check: No
  • Location: Weston-super-Mare, North Somerset

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More about this employer

Tenant & Landlord Officer

Directorate:                          Adult Social Services                    

Starting salary:                     JG5:- £24,496 per annum (Career Graded)

Location:                               Based in the Town Hall, Weston-super-Mare

Hours:                                    37 hours per week

Contract:                               Permanent

Closing date:                        Sunday 02 April 2023


This post is a career grade starting at JG5 and progressing to JG6 over a period of time, with more experience and excellent performance. Most of the work will be face to face with households and landlords and involve visits to properties/homes, there will be the ability to work from home on some occasions.

Do you enjoy working with people and making a difference to their lives?

We have an opportunity within our HomeChoice & Lettings Team for a Tenant & Landlord Officer. The postholder will assist the Lettings Team to support individuals and families who need help to access or sustain a private rented tenancy and to be a point of contact for their landlords. This involves face to face work with our more vulnerable service users, assisting them to find and sustain a tenancy, attending tenancy sign ups and carrying out regular property inspections. You will need a valid driving licence and your own transport, or be able to provide alternative, suitable method of travel.

Having empathy with the circumstances that lead to homelessness and being keen to help and support people is very important, as well as the ability to engage people and quickly build rapport with service users and landlords, so that you can set up tenancies, identify support needs and refer for additional support as necessary, and then be ready to intervene again where needed to prevent the tenancy being put at risk.

You will need excellent IT skills to ensure that all actions and outcomes are recorded using our housing system. Some knowledge of tenancy law, welfare benefits, debt and budgeting would be an advantage, but training will be provided to the right candidate.

Working for North Somerset Council also has the benefits of a generous pension scheme and holiday allowance, agile and flexible working conditions including hybrid working, an Employee Assistance Programme for staff health and wellbeing and access to schemes such as salary sacrifice.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.


Want to know more and apply?

For an informal discussion, please contact Alison Smith, Home Choice & Lettings Manager by email to

Visit to download an application pack and apply online.

Anticipated interview date:       Wednesday 12 April 2023

North Somerset Council is an equal opportunities employer. We welcome applications from all sections of our community regardless of age, disability, sex, race, religion, belief or sexual orientation. North Somerset Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.