We have an exciting employment opportunity to recruit a Financial Assessment Officer to work in the Service Improvement and Support Team.
You will be an enthusiastic, committed team player, understanding best practice and customer contact procedures with experience in a Housing Benefit / Council Tax Support. You will effectively respond to enquiries received by letter, telephone and electronically. You will be able to demonstrate a good standard of numeracy and literacy, work using your own initiative and prioritise conflicting deadlines, manage your time efficiently with good communication skills.
If you have experience of other welfare benefits and discretionary awards and enjoy working with the public then this is an exciting opportunity to join a busy team focused on high performance and working to challenging financial and operational targets.
You will need to understand and be responsive to customer’s needs, always presenting a positive and professional image to the customer, whilst ensuring effective engagement with vulnerable and challenging customers. You will need a minimum of 2 years’ experience.
You will be responsible for dealing with complex Housing Benefit and Council Tax Support assessments. Knowledge of Council Tax liability, discounts, disregards and exemptions is desirable.
The Service Improvement and Support Team takes on various projects that require a financial assessment and may not be directly related to Housing Benefit or Council Tax Support. As a team member, you will be required to learn quickly and be flexible in adapting to new types of work to support the Financial Assessment Service as a whole.
Testing of basic Maths and English will be part of the shortlisting process.
Contact Details -
If you would like to know more about the role, please contact Marc Pruis on 020 8132 2425 for an informal discussion.
If you have any difficulties accessing this information, please contact Charlotte O'Sullivan, Recruitment & Onboarding Advisor on 0208 132 3189 or email@example.com
We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.
Why it's great to work for Enfield Council:
- An excellent pension through the Local Government Pension Scheme (LGPS).
- Up to 31 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
- A blend of remote and office based working for most roles.
- Interest free season ticket loan repayable over three or ten months.
- Career development and learning experiences from a range of training courses and learning methods.
- Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
- Health and leisure discounts and tax-free bikes for work.
- 1 month paid sabbatical for Children’s Social Workers
We reserve the right to close this vacancy once a sufficient number of applications have been received. Therefore, we advise that you complete fully and submit your application as soon as possible to avoid disappointment.
If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.
We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application.