Quality Monitoring Support Officer (Adult Services)
  • Employer: Adult Social Services
  • Reference: AQMS0181
  • Published: Thu 04/05/2023, 15:08 PM
  • Closing on: Fri 02/06/2023, 23:59 PM
  • Working Pattern: Part Time
  • Hours: 22 hours per week
  • Salary: £24,496 - £26,845 per annum pro rata
  • DBS Check: Enhanced
  • Location: Weston-super-Mare, North Somerset

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Quality Monitoring Support Officer (Adult Services)

Be a part of our team!

An opportunity has arisen within the Quality Monitoring Team in Adult Services, for a Support Officer.

About the role

You will be working as part of a small, friendly, supportive team that works with care services that are contracted to look after vulnerable adults in North Somerset.  In this permanent role, you will be supporting the team’s work and processes that oversee and support the quality, performance and compliance of service providers. 

You will be responsible for collating and analysing data regarding the quality of care providers, as well as helping to prepare reports. You will have the opportunity to help continue to shape and develop the Support Officer role. 

  • You will provide administration and organisational support to facilitate the work of the Quality Monitoring Officers.
  • You will be supporting the Quality Monitoring Manager to arrange and minute quality assurance meetings.
  • You will be working closely with the Safeguarding Adults Team Support Officers to share information.

This post is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

You may be expected to travel to locations within the North Somerset on occasion to support the team.

About you

  • You will have an excellent working knowledge of Microsoft Office including Word, Excel, Outlook, and PowerPoint, and a high level of organisational skills with the ability to prioritise your workload and work on your own initiative.
  • We are looking for someone who is highly-motivated, flexible and with good communication skills.

If you have a passion for Social Care and improving quality in care services, then we want to hear from you!

What can we offer you?

  • Mobile working from home (as well as working at Town Hall in Weston-Super-Mare when needed)
  • The opportunity to manage your own workload and work flexibly to enjoy a work/life balance while meeting the needs of the service
  • Access to regular 1:1 supervision and regular online and face to face team meetings for support
  • Access to training to enhance your skills, knowledge, and performance
  • Opportunity to work in partnership with other social care and health professionals

Our Benefits

We offer:

  • A competitive salary,
  • Family leave options,
  • A pension scheme, where we pay a significant contribution on top of your contribution. It provides life cover and ill-health protection,
  • Opportunities to develop your skills, knowledge and potential,
  • Generous leave entitlement (25 days, rising to 30 days) and bank holidays, plus the option to buy up to an extra 10 days,
  • Discounts on shopping, days out, travel and gym memberships,
  • Agile and flexible working arrangements to help you enjoy a healthy work-life balance,
  • 24/7 access to our Employee Assistance Programme.

Want to know more and apply?

For an informal discussion, please contact Sharon Cooper, Quality Monitoring Team Manager on 07823362060.

Visit www.n-somerset.gov.uk/my-services/jobs-training/council-jobs to download an application pack and apply online.

Anticipated interview date: Week Commencing Monday 12 June 2023

North Somerset Council is an equal opportunities employer. We welcome applications from all sections of our community regardless of age, disability, sex, race, religion, belief or sexual orientation. North Somerset Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

North Somerset Council – Open, Fairer, Greener.

How to Apply

Please apply online via the link provided.


Please note, we do not accept CVs submitted without a fully completed online application form.



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