Apprentice Engagement and Customer Care Officer - PSH
  • Employer: Liverpool City Council
  • Reference: LCC03913
  • Published: Thu 04/05/2023, 16:57 PM
  • Closing on: Tue 30/05/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 35 hours per week
  • Salary: 20441
  • DBS Check: No
  • Location: Liverpool City Council, Merseyside

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More Information

Apprentice Engagement and Customer Care Officer - PSH

This is a unique opportunity for anyone who is passionate about supporting the residents of our City to ensure that they live in a safe and well managed property.

You will be part of the Private Sector Housing Team, if you have a good knowledge of IT software packages, e.g. MS Office packages including Word, Excel and Outlook and can provide excellent customer service within a busy environment, we want to here from you!

You will:

  • Assist in the planning, initiation, and delivery of all internal and external relationships with Private Sector Housing.
  • Support all aspects customer care, building positive relationships and showcasing outcomes. 
  • Liaise with relevant City Council departments/services to raise the profile of the Private Sector Housing Service, maximise joint working and ensure that effective and efficient referral mechanisms are in place.
  • Assist in the organisation and maintenance of engagement with landlords, managing agents and other potential licence holders including the Private Rented Sector Forum and Landlord Advisory Panel.
  • Attend and/or organise national, regional and local meetings with other local authorities, government agencies and community groups.
  • Assist in identification and resourcing of landlord training / briefings using both internal and external resources / expertise via face to face, online and webinars.

The role is for an 18-month fixed term apprenticeship undertaking a Customer Service Specialist Level 3 qualification, working in a supported environment to develop skills and knowledge.

How to Apply

Follow the link to be directed to the Liverpool City Council Website where you will find details of how to apply!

Apply Now