
- Employer: Liverpool City Council
- Reference: LCC03913
- Published: Thu 04/05/2023, 16:57 PM
- Closing on: Tue 30/05/2023, 23:59 PM
- Working Pattern: Full Time
- Hours: 35 hours per week
- Salary: 20441
- DBS Check: No
- Location: Liverpool City Council, Merseyside
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Apprentice Engagement and Customer Care Officer - PSH
This is a unique opportunity for anyone who is passionate about supporting the residents of our City to ensure that they live in a safe and well managed property.
You will be part of the Private Sector Housing Team, if you have a good knowledge of IT software packages, e.g. MS Office packages including Word, Excel and Outlook and can provide excellent customer service within a busy environment, we want to here from you!
You will:
- Assist in the planning, initiation, and delivery of all internal and external relationships with Private Sector Housing.
- Support all aspects customer care, building positive relationships and showcasing outcomes.
- Liaise with relevant City Council departments/services to raise the profile of the Private Sector Housing Service, maximise joint working and ensure that effective and efficient referral mechanisms are in place.
- Assist in the organisation and maintenance of engagement with landlords, managing agents and other potential licence holders including the Private Rented Sector Forum and Landlord Advisory Panel.
- Attend and/or organise national, regional and local meetings with other local authorities, government agencies and community groups.
- Assist in identification and resourcing of landlord training / briefings using both internal and external resources / expertise via face to face, online and webinars.
The role is for an 18-month fixed term apprenticeship undertaking a Customer Service Specialist Level 3 qualification, working in a supported environment to develop skills and knowledge.
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How to Apply
Follow the link to be directed to the Liverpool City Council Website where you will find details of how to apply!
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