Team: Independent Living Housing Operations Team 1

Job Family: CBG 8 Supporting  

Salary: £26,845 to £29,586 per annum pro rata 
Hours: 37 hours per week 

Base Location: Hybrid and various schemes across Central Bedfordshire   

Contract Type: Permanent 
Closing Date:  Sunday 28th May 2023

Interview Date:  Week commencing 5th June  – this will take place face to face at one of our schemes - to be confirmed.

About Us:

Central Bedfordshire is an ambitious authority, determined to be an exemplary one. Our strategic location and high quality of life mean we are one of the fastest growing areas in the country.  

As a council we face the same challenges every business does - investing in the right places and delivering great results. Except for us, it’s all about our 289,000 residents. We’re totally focussed on helping to improve their lives and making Central Bedfordshire a great place to live and work.  

We have set values and principles to represent the way we work and how we operate as an organisation. You can view a list of these in detail on our website. 

This is a great time to join us on our journey. 

About the role: 

An exciting new job opportunity has become available for the right candidate to join us as a Housing Operations Assistant within Independent Living at Central Bedfordshire Council. Independent Living is an integral part of Housing Services which lies within the Social Care, Health and Housing Directorate. This role has become available following a change in focus which has created a dedicated ‘Independent Living Team’ delivering services primarily for our customers aged 55 and over. 

We are an aspirational and forward-thinking team, responsible for delivering quality housing and support to the customers who live in our Independent Living Schemes. We also provide community-based housing support and a tenure and age neutral emergency alarm service.  

Join our team and find your greatness, as we work with our customers to enable them to create their own unique pathways which meet their needs to maintain their independence and live well. Our aim is to empower our customers to secure positive outcomes and achieve their aspirations. Our customers are at the heart of our service. 

The Housing Operations Assistant will play a key role in supporting customer engagement and satisfaction, they will provide a ‘champion role’ to the wider team for operational systems and have knowledge of the different social media platforms to reach and engage with our customers. The Housing Operations Assistant will help support service improvement and development, for example implementing activities, helping reduce social isolation and improve the overall health and wellbeing of our customers. They will assist the Housing Operations Officer and Independent Living Service Manager with delivering key objectives to drive the service forward, including exploring external funding opportunities, external partnerships/contracts and volunteering. 

You should be able to communicate, advocate and negotiate effectively at all levels to produce results that enable our customers to live well independently. We are looking for enthusiastic and skilled individuals to join us and are proud to have a career pathway designed to create opportunities for growth and development within the Independent Living Team. We welcome applications from candidates with the relevant attitudes, skills and experience.  

What we can offer you: 

As well as joining a friendly, dedicated, and hardworking team you will have access to numerous benefits, including: 

• A hybrid working arrangement giving you the option to work from home and access any CBC office location. We recognise and value the importance of supporting our employees to balance their home and work life and to be able to work in the most efficient way. 

• A £250 one-off hybrid worker payment to help you adapt your home for safe and suitable working conditions 

• A comprehensive IT package to support you to work safely and effectively 

• The ability to work abroad for up to a month a year 

• Generous family friendly policies and practices 

• A welcoming and inclusive environment that empowers differences 

• Friendly and supportive staff networks  

• Annual leave allowance 25 days + statutory holidays rising to 32 days with length of service. 

• Local Government Pension Scheme (LGPS). This is a valuable part of our rewards package for employees and includes Life Assurance. You can find out more on the Bedfordshire Pension Fund website. 

• An exceptional Employee Assistance Programme which helps support employees with workplace changes as well as other work, family and personal issues 

• A huge variety of courses and role-specific training and learning to help you succeed and develop 

• Access to discounts on top UK retailers and local retailers 

In Children’s Services, we are dedicated to providing the best possible service to our community, and have won a number of achievements to reflect our hard work. You can view a list of these on our website. (Only use for roles in CS) 

Central Bedfordshire Council has its own vision and values that are integral to everything we do. Our area vision is to make Central Bedfordshire 'A great place to live and work’. 

Sustainability matters to us. We aim to lead by example in tackling climate change. Read more about the action we’re taking on our website: Climate change – tackling it and our strategy 

Our aspiration is to be a truly flexible employer.  We welcome discussion on location, hours and working pattern as part of the application process. 

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You will be expected to demonstrate how you meet the key accountabilities and competencies detailed within this Housing Operations Assistant Recruitment Pack  

For an informal discussion about this position, please contact:  Gemma Russell, Housing Operations Officer at – Gemma.Russell@centralbedfordshire.gov.uk or call 0300 300 5285 

For queries related to the recruitment of this vacancy, please contact: The Recruitment Team at recruitment@centralbedfordshire.gov.uk 

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Safeguarding:

Central Bedfordshire Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees, volunteers and contractors to share this commitment. This post is subject to the disclosure of criminal records.   

Central Bedfordshire Council is an equal opportunities employer. We are committed to improving the diversity of our workforce to better reflect the communities we serve.  Therefore, we welcome applications from everyone. In addition, we are a  Disability Confident employer, we are working to become a Disability Confident leader in our community. 

To maintain a fair and consistent approach for applicants, it is Central Bedfordshire Council's policy to only consider applications made via our online application system and we therefore thank you for not submitting your application offline. 

If you require assistance to apply for our roles, help with writing your CV, interview techniques or careers advice please contact our team of careers advisors at ncs@centralbedfordshire.gov.uk Our service is confidential, impartial and free for all.