Customer Service Advisor (x 2 posts)
  • Employer: Harborough District Council
  • Reference: HBC/23/240255
  • Published: Fri 12/05/2023, 12:45 PM
  • Closing on: Wed 31/05/2023, 9:00 AM
  • Working Pattern: Part Time
  • Hours: 18.5 / 23.5 hours per week, Rotas are in place for both part time roles. Please refer to the additional information document for details.
  • Salary: Grade 3 (£22,369 to £23,194pa) pro rata
  • DBS Check: Yes
  • Location: Market Harborough, Leicestershire, Leicestershire

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More Information

Customer Service Advisor (x 2 posts)

Harborough District Council’s vision is to work with communities in a vibrant, safe and prosperous district and to bring the best opportunities to all.

As a member of the Customer Services Team, dealing with a range of enquiries about Council services, you will play a key role within the team in providing excellent customer service to our customers. Our Customer Services Team provides the important front line “one stop” service through various channels of communication such as contact centre telephony, meeting with customers through pre-booked appointments, engaging with customers through website/webchats, emails, and social media.

If you are someone who enjoys working with people, who is enthusiastic, has excellent interpersonal and communication skills (both written and verbal), along with the desire to work within a busy and challenging work environment to deliver an outstanding customer experience, please join our Customer Services Team. 

Applicants must have experience of working within a customer service environment, have excellent customer service skills including interpersonal, numeracy and literacy. It is essential that you can be flexible to ensure we continue to meet the needs of our customers. 

This post is based primarily at The Symington Building in Market Harborough.  The Council operates an agile working policy, which will enable the advisors to work from home from time to time, dependent on the needs of the business.

Applicants must have:

  • The commitment to delivery high quality customer services
  • Experience of working in a customer focused environment
  • The ability to multi-task and prioritise workloads.
  • Experience of working with computerised systems

The closing date for receipt of completed applications is 9am on Wednesday 31st May 2023.

We reserve the right to bring forward the closing date should we receive sufficient suitable applications, so we encourage you to apply as soon as possible.

Desirable criteria from the person specification may be used for sifting purposes.

If you think you would be a great fit for us, but don’t meet all the requirements of the role, please contact us as we’d love to discuss how we could be the next step in your career journey.

Our preferred method of receipt of application is via the online application form, see below.

Should you have any difficulties applying online please e-mail  CVs will not be accepted.  Please specify which post you are applying for on your application form and ensure your application clearly demonstrates how you meet the person specification.

We offer a generous annual leave entitlement and Local Government Pension Scheme.  Find out more about the benefits of working at Harborough District Council at

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