Role Purpose

An exciting and challenging opportunity has arisen within the Revenue & Benefits Services Department (Overpayments of Housing Benefit). You will lead a team responsible for providing a comprehensive recovery service delivering effective and efficient recovery of overpaid housing benefit.

The successful candidate will be enthusiastic and hard working to lead our busy team dealing with large numbers of telephone calls, emails and written correspondence from Tower Hamlets residents, Social Landlords, Advice Agencies, Councillors, MPs and the Mayor.

You will supervise the Benefits Overpayments Recovery Team and ensure that all recovery action is dealt with accurately, efficiently and promptly, in order to maximise income.

Key Responsibilities

You will have experience of Benefit Overpayments recovery procedures and processes. You will also have a comprehensive knowledge and understanding of Housing Benefit legislation, regulations and working practices.

Excellent communication, administrative and organisational skills will be needed to help you to manage your busy and varied workload.

You will have excellent IT skills and experience of the Northgate (NEC) system is desirable.

Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough. We want people who aspire to our TOWER values: Together; Open; Willing; Excellent; Respect.

Tower Hamlets has a zero-tolerance approach to, and works to eradicate, all forms of discrimination on the basis of race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, status as a civil partner, gender, gender identity, gender expression, pregnancy and maternity and looks to employ a diverse workforce representative of those groups. We recognise that people can also be disadvantaged by their social and economic circumstances, so we will work to eliminate discrimination and disadvantage caused by social class.

We welcome applicants interested in flexible working arrangements and also applicants who live in the borough