Systems Support Officer
  • Employer: Horsham District Council
  • Reference: P1584
  • Published: Mon 22/05/2023, 12:25 PM
  • Closing on: Fri 16/06/2023, 12:00 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £29,439 - £32,020 pa
  • DBS Check: No
  • Location: Horsham, West Sussex

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Systems Support Officer

About the role:

Horsham District Council are looking for a Systems Support Officer to work within the Development and Building Control team, maintaining the systems software and supporting both service areas functions.

As Systems Support Officer you will maintain and enhance the back-office software systems implementing new technologies and procedures appropriate to the Development and Building Control function in liaison with internal and external partners and software suppliers. You will investigate system problems and other requests for technical support to determine and implement the appropriate action. You will support in the production and reporting of Statutory Returns and Performance Indicators associated with the department. You will maintain and develop Word Templates such as letters, notices, and forms that are integrated with the back-office system.

About you:

To succeed as Systems Support Officer you will be experienced in working with corporate wide ICT systems, including system maintenance and support and data analysis. You will be able to communicate with a range of people from different backgrounds, including ethnic, social and professional, both verbally and in writing, with the ability to present complex information in an understandable way. Some knowledge of Development and Building Control would be an advantage and you should be able to identify your own development needs and work with others to share best practice.

For an informal discussion about this role please email Charlotte Arundell – Development and Building Control Support Team Leader at to arrange a time.

About us as an employer:

We have a friendly and supportive working environment and being a smaller Council, you can really get to know everybody.

We encourage and support our employees to have a healthy work life balance by, offering 28 days’ (207.2 hours) annual leave plus bank holidays (pro-rata), and flexible/hybrid working options where applicable.

We offer a generous benefits package including an online platform offering discounts from online retailers and access to a car lease scheme. Staff are also eligible to join the Local Government Pension Scheme (LGPS), where the Council contributes circa 20% of pensionable salary.

To support employees’ professional development the Council provides reimbursement for professional subscriptions and a number of training opportunities, including extensive in-house learning resources, short courses, Apprenticeships, and qualifications such as Institute of Leadership & Management (ILM), Master of Business Administration (MBA).

Visit our Jobs and careers page to find out more about Working for Horsham District Council and Our employment commitments.

To apply:

If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.

Internal applicants, if you would like to apply for the role, please submit an expression of interest to explaining clearly how you meet the criteria and what you feel you can bring to the role.

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