About Us

We are the UK's aviation regulator, responsible for keeping passengers and the general public safe. Recognised as a world leader in our field, we are at the cutting edge of the exciting and ever-changing aviation environment. Never standing still our work includes diverse activities such as:

• Driving world-class safety standards.
• Managing security risks, safeguarding passengers and the general public.
• Minimising the environmental impact of aviation on local communities.
• Running the ATOL holiday financial protection scheme.
• Making sure consumers have choice and protection when they fly.

The ATOL Compliance team at the CAA plays a key part in ensuring ATOL holders meet their obligations under the ATOL Regulations, with a particular focus on holding them to account where non-compliance will have a negative impact on consumers.  The team takes the lead in pursuing enforcement action or bringing businesses into compliance where they are selling products to consumers without holding an ATOL when they should do.  It also plays a key part in ensuring ATOL holders do not trade in breach of wider consumer protection legislation and it often works in partnership with external investigatory and enforcement agencies.

The Role

The role of Lead Compliance [and Enforcement] Officer is a key part of the ATOL Compliance team, leading on identifying and managing risks to consumers of non-compliance with the ATOL Regulations and general consumer protection legislation; working with teams across ATOL and using intelligence-based insights to identify the most appropriate areas of focus (considering the CAA’s prioritisation principles) and making recommendations to the Senior Manager, ATOL Compliance on the appropriate approach to take. 

Core accountabilities include:

• planning and leading audits, inspections, or reviews as part of a programme of effective regulatory oversight of businesses who make available flight accommodation to consumers in the UK.
• presenting fully considered and evidenced based recommendations to senior managers and lawyers.
• ensuring appropriate enforcement action is carried out, ranging from the provision of education/ training to being actively involved in the process for refusing or taking someone’s licence away or the prosecution of a business for unlawful trading.
• acting as a subject matter expert in respect of the enforcement of ATOL regulatory requirements, as well as other general consumer protection legislation.
• participating effectively (in a technical expert role) in discussions on matters of regulatory policy and procedure.
• co-operating with other areas of the Consumers & Markets Group/ CAA, as well as external organisations and other regulators or enforcement bodies, to achieve optimum level of oversight and regulation.
• managing colleagues, who might be direct reports or who might form part of a project/ review team you are leading.

If you are coming from a compliance/ enforcement or internal audit/ auditor environment, then this is a fantastic opportunity for you.

About You

• Experience in delivering audits or a portfolio of small to medium sized projects ideally in a regulatory enforcement or assessment context.
• Can show a detailed understanding of regulatory policy or legal frameworks, preferably in an aviation or consumer protection environment.
• Strong written and verbal communication skills with a proven track record of interpreting complex information and producing easily understandable communications.
• A methodical, analytical and detail-focussed approach to the administration, analysis and evidencing of a case or project.
• Effective relationship management and influencing capability with an open, diplomatic and respectful approach to dealing with people.
• Prior leadership or managerial experience would be preferable but not essential.
• Proficient in the use of Microsoft Office applications (e.g. Word, Excel, PowerPoint)

What Can We Offer You?

This role will give you the opportunity to use and develop your investigative enforcement skills and broaden your experience of different regulatory approaches, as well as build relationships with internal and external stakeholders.

The role offers variety as in addition to desk based reviews of tour operators’ compliance, there will be visits to businesses to carry out compliance audits of their systems, processes and procedures.

If you are a person for whom the idea of fairness and equitability are a key part of your personality and are driven towards doing the right thing for consumers, then this is an excellent opportunity for you.

Additional Information

For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally Protected information. For these roles the post holders must undergo National Security Vetting and achieve the appropriate level of clearance.

To be vetted we will usually expect a reasonable period of residency in the UK so that meaningful checks can be undertaken. This can either be 3 years or 5 years depending on the level required (CTC or SC). If you do not meet these requirements, we may not be able to accept your application. For more information please visit - Vetting-explained (GOV.UK) (www.gov.uk)

The CAA values high ethical standards and personal integrity among employees. If invited for interview you will be asked to complete a declaration of interest.

Working With Us

We offer a range of excellent benefits such as flexible working arrangements, free onsite gym at Gatwick, discounted gym membership for London, 28 days annual leave, additional 5 days leave purchase scheme, a generous pension scheme and much more!

We are on a journey towards being increasingly adaptable, where our colleagues collaborate as part of cross-functional teams. This approach ensures we never stop learning together. It also means that you may become involved in activities that take you out of your day-to-day role, providing you with opportunities to develop and grow your career with us.

We have embraced hybrid working and offer flexible working patterns, being open to having a conversation about what works for you. We know where and when we work is important in achieving a work-life balance.

We are passionate about diversity and ensuring all are included at the CAA. We are an equal opportunity employer and actively encourage applications from candidates of all backgrounds. We use fair and inclusive selection approaches to hire the best person for the job based on merit alone.

As a member of the Disability Confident scheme, applicants who meet the minimum criteria for a role with us will be guaranteed an interview. If you require an adjustment for any reason, please let us know. 

Our Values

Do The Right Thing, Never Stop Learning, Build Collaborative Relationships, Respect Everyone – For more information please Click Here.

Interview location and date:  3rd or 10th July 2023

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

No recruitment agencies please.