This Vacancy has closed.

Business Support Assistant - CASS/MASH

  • Employer: Birmingham Children's Trust
  • Reference: BCT/23/241777
  • Published: Tue 23/05/2023, 15:29 PM
  • Closing on: Sun 04/06/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36.5 hours per week
  • Salary: £20,812 - £22,777
  • DBS Check: Enhanced
  • Workplace: On-Site
  • Location: 1 Lancaster Circus, Birmingham, Birmingham

Vacancy Location

More Information

Business Support Assistant - CASS/MASH

Recognised by Ofsted as being a ‘Good’ provider of children’s social care, there has never been a more exciting time to join Birmingham Children’s Trust on its development journey.

About us…

Birmingham Children’s Trust is going from strength to strength. We are the largest provider of family support and social care services for children, young people and families in the country. Our goal is to become a centre of excellence in both social care and family support. By choosing to work for us, you will be part of a supportive, dynamic service contributing to our service improvement journey to ‘Outstanding’.

We have some exciting opportunities within our Business Support Service for self-motivated, proactive Business Support Assistants.

You will play a vital role in the effective day to day running of the Children's Advice and Support Service (CASS) and Multi-Agency Safeguarding Hub (MASH) we are looking for people who are very well organised; have excellent attention to detail and who can work to and meet tight deadlines; you must be able to work effectively within a team environment, be customer and child focused and be able to deliver the role with a flexible approach.

About You….

You will be a ‘can-do' person with a positive attitude to give the best start to a child’s journey in BCT. You will be a fast learner and passionate about high quality service delivery and performance.  You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.  You will possess excellent ICT skills and be able to hit the ground running.

About the role…

The Children's Advice and Support Service (CASS) provides a single point of contact for professionals and members of the public who want to seek support or raise concerns about a child. CASS receives approximately 2500 emails weekly.

Some of the skills you would need include:


  • The ability to independently interpret and analyse information and facts to solve varied problems
  • Experience of managing several conflicting priorities, the ability to organise own workload and decide priorities
  • The ability to organise, support, record meetings and complete meeting outputs and distribution appropriately
  • The ability to use own initiative to respond independently to difficult problems and unexpected situations
  • The ability to resolve internal/external issues and providing a solution focused response
  • Exceptional IT skills, including efficient data gathering and data input skills with a GDPR awareness
  • Multitasking abilities to cover the service area requirements within the limited timescales


If you are an excellent administrator and are looking for your next challenge, this could be the role for you!

For further details please contact Wendy Garner –

What you can expect from us:

  • Being part of a positive, supportive, ‘can-do’ service and wider Trust
  • We are a forward thinking, innovative organisation, proactive in delivering the most optimum services for our children, young people and wider local community
  • Career development opportunities
  • Regular development discussions
  • Access to a wide range of training courses / shadowing

And some of the benefits of working for us, click HERE for more about our offer

  • Mental health / emotional support – 24/7 employee assistance programme
  • Hybrid model of working
  • 30 days holiday on joining, plus bank holidays. This increases to 32 days after five years’ service, and then 34 days after ten years’ service
  • Generous contributory pension scheme

Closing date for applications will be Sunday 4th June and interviews will be held remotely via Microsoft Teams on Tuesday 13th and Wednesday 14th June.


Additional information

Candidates will be required to complete an application form, attend an interview and complete an online assessment.

Priority will be given to applications from internal candidates and first consideration is to be given to Business Services and Support staff or wider Trust staff that are at risk of redundancy.

The role may be considered a development opportunity if there is a bridgeable training gap in terms of skills and experience that best matches both the needs of the business and the individual as well as satisfying equality of opportunity.

The role could be based at various locations across the Trust, therefore, travel across the City may occasionally be required.

We are proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

We actively deliver services that are culturally responsive to the needs of the children, parents and carers we work with to deliver equality, diversity and inclusivity in all we do.