This Vacancy has closed.

Team Manager Contact Centre

  • Employer: St Helens Borough Council
  • Reference: CCT55
  • Published: Mon 05/06/2023, 12:01 PM
  • Closing on: Sun 18/06/2023, 23:55 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 37 hours per week
  • Salary: £35,411 per annum - £38,296 per annum
  • DBS Check: No
  • Workplace: On-Site
  • Location: St Helens Metropolitan Council, Merseyside

Vacancy Location

More Information

Team Manager Contact Centre

We Are St Helens Borough Council

Located in the heart of the North-west close to Liverpool, Manchester and Lancashire, St Helens is a transformational Council, which is passionate and ambitious for the communities we support. We provide a wide range of local authority services to the residents, businesses, schools, and visitors to the borough. We can only do this because of our highly valued, highly skilled workforce.

Working together, our workplace vision and values guide our organisation, and the contribution of our workforce is key to our culture journey. Employees with us receive a wide range of benefits including well-being in work, financial benefits, ways of working and learning and development support, and free parking.

Making A Difference as a Contact Centre Team Manager.
Our Customer Services Team provides a single point of contact and deals with a wide range of enquiries from the contact centre or reception desk for services including Blue Badge applications, refuse collections, parking, planning, land charges and council tax.

This role is responsible for leading and inspiring our Colleagues across front line departments and support teams who are based both in the office and at home. You will need to be able to motivate, train and educate colleagues to deliver in all aspects of the role. In addition, there will be times when you need to be able to take calls and complete tasks within the team whilst acting as a role model for the team along with exploring best practices in all aspects of the role

Experience of working within the public sector or local government and, or knowledge of tax and benefits is desirable, but we will also welcome applications from individuals who meet the essential criteria of the person specification and have experience of working within a customer service-based environment.

Interested to Find Out More?
You can review our full job description details, and person specification information here.
You are also welcome to contact us for a chat before applying by emailing us or sending your CV to

This post is subject to Basic DBS Disclosure
Please note we reserve the right to close the advert early should we receive a sufficient number of applications and encourage you to apply early, to avoid disappointment.

Equality & Diversity
St Helens Council respects and values the individuality that every employee brings. We encourage applicants from diverse backgrounds, who share our values, our commitment to inclusion, and who will help us on our journey to transform our organisation. Further information about Equality & Diversity at St Helens Council can be found here

St Helens Council is a Disability Confident Employer. Disability Confident Employers lead the way in helping to take action that changes attitudes, behaviours, and cultures for the better.

NOLAN Principles of Conduct in Public Life.
All Council employees are required to abide by the ethical standards embodied by the 7 Nolan
Principles: Selflessness, Integrity, Objectivity, Accountability, Openness, Honesty, and Leadership.