This Vacancy has closed.

Customer Services Officer (Repairs)

  • Employer: Dartford Borough Council
  • Reference: DBC/CSOR23
  • Published: Fri 30/06/2023, 12:10 PM
  • Closing on: Mon 25/09/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Monday – Friday. Flexi-time Available
  • Salary: £25,612 PA rising to £27,784 PA after 12 month’s satisfactory service
  • DBS Check: Yes
  • Location: Kent

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Customer Services Officer (Repairs)

The post holder will support our repairs and maintenance team being the first point of contact for all Dartford Borough Council residents, contractors and others ensuring repair queries are responded to, actioned and managed.


This includes:


  • Triaging repair queries
  • Raising repair requests and Instructing contractors to deliver work
  • Reporting on contractor performance
  • Overseeing delivery of repair works
  • Monitoring contractor performance


Relevant experience of working in a similar role in a social housing environment, is desirable. The successful applicant will also have worked successfully in customer service or administration position, analysed information to present to colleagues. The ability to understand procedures and retain information, working accurately and efficiently. An excellent working knowledge of Microsoft Word, Outlook and Excel packages as well as some experience in working with a housing management system would be desirable.