Summary

Our Sheltered Accommodation housing delivers homes for the people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control.

This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service.

The role is based in London Borough of Harrow.

If this sounds like the challenge you are looking for, we would love to hear from you.

To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter. You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details.

We are looking for examples of the following to be addressed in your statement:

• Experience of working in a similar setting, providing housing management for vulnerable or older individuals
• How you have dealt with challenging situations for the benefit of a resident
• Why you are the ideal candidate for this role

This role will require an enhanced DBS check, which will be requested in the event of you being offered the position as part of our pre-employment checking process.

Applications for this role close at midnight on 1st September 2023, and the shortlisted candidates will be invited to an interview on a date to be confirmed.

Main Responsibilities

The SHA will assist the Supported Housing Officer (SHO) to deliver housing management, and being actively involved in organising activities for the residents. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies.

You will be personally committed to delivering the highest quality housing management services. You will assist the SHO for ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents.

Deliver a responsive on site service, looking after communal facilities, first line housing management, organising activities for residents and delivering customer service of the highest standard. Overall, the role calls for a highly collaborative, service-minded, and proactive individual, keen on making a positive impact on residents' lives.

Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation. You don't need to have worked in housing before, you might just be starting out or you'll be looking for a career change

What's in it for me?

As part of our team, you will have access to professional qualifications and career opportunities across our Notting Hill Genesis business. You will also receive a generous holiday entitlement of 25 days, rising to 27 days after 2 years of service. You will also receive a simply health cash plan to help cover the costs of your everyday healthcare expenses (eg opticians, dentist, physio), generous pension scheme, and enhanced maternity pay and leave / shared parental leave options / paternity leave and access to our employee assistance programme for confidential support.

Benefits

In return we offer:

· Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)

· Generous pension scheme

· Enhanced maternity, paternity and adoption pay - we offer enhanced maternity and adoption pay in addition to statutory entitlements (qualifying period may apply)

· Employee assistance - free confidential advice and counselling services provided by independent specialist organisations

· Health cash plan

· Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance and much more

· Interest free loans: season ticket loan, tenancy deposit loan and training loan

· Cycle to work scheme

· Life Assurance x 4 annual salary

Selection process

Step 1 If you are interested, please send your application now

Step 2 Successful candidates will be selected for an interview

Step 3 Successful candidates will be asked to do a work sample

Step 4: Final round of interviews

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements.