We have a fantastic opportunity for a highly motivated individual with a passion for helping people and delivering high levels of customer service. This is a new role with responsibilities for monitoring and supporting the heat metering and billing process across all the services involved. London Borough of Waltham Forest (LBWF) is on an ambitious programme of new build homes on communal and district energy schemes.
The ideal candidate will play a vital role in ensuring accurate and efficient billing, as well as excellent customer service for our residents. This exciting position requires a strong technical background in heat metering systems and billing processes, along with exceptional leadership abilities to effectively collaborate with a range of internal team and external stakeholders.
If you would like to join an award winning Local Authority then we'd love to hear from you.
What you'll do…
Effectively manage the team:
We are looking for a highly skilled and experienced heat metering and billing manager to oversee, manage and coordinate LBWF’s Communal Heating Network Portfolio. This will include overseeing heat metering and billing services to residents living in homes connected to communal heating and hot water systems.
To be responsible to the Rents Manager for the delivery of day to day management of the third-party contractor who currently issues our individual heat bills to residents. The role will also involve work with other stakeholders to develop and implement the Council’s long-term Heat Metering and Billing Strategy, developing local processes for the service and line management of a Heat Metering and Billing Officer
Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population.
We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace.
The Council is committed to meeting its 4 equality objectives:
- Promoting equality of opportunity
- Opposing all forms of discrimination, intolerance and disadvantage
- Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels.
- Providing fair, appropriate, accessible and excellent Services to all.
Respecting Diversity is a core Council value.
To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting.
The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy