This Vacancy has closed.

Retirement Housing Advisor (Neighbourhood Housing)

  • Employer: Lewes and Eastbourne Councils
  • Reference: SD/23/261357
  • Published: Thu 09/11/2023, 12:12 PM
  • Closing on: Fri 24/11/2023, 12:00 PM
  • Working Pattern: Full Time, Part Time
  • Hours: 37 hours per week, Plus part time hours 28.5 per week available
  • Salary: £22,361 to £28,891 depending on experience/hours
  • DBS Check: Enhanced
  • Workplace: On-Site
  • Location: Eastbourne Borough and Lewes District Councils, East Sussex

Vacancy Location

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Retirement Housing Advisor (Neighbourhood Housing)

Neighbourhood Housing are looking to recruit two maternity cover vacancies, working as a Retirement Housing Advisor within our independent living schemes across Eastbourne and Lewes.

This is an exciting role where no two days are the same. You need to have good customer service skills and enjoy working with people as this job plays a key role in helping residents maintain independence whilst living in their home.

This role requires the candidate to be multi skilled, managing a range of tenancy related tasks, you should have experience in managing tenancies within the social housing sector or similar transferable skills.

You will need to have good resilience and great time management skills and you should also have an eager willingness to learn. You should have the ability to work well as part of a team, as well as lone working for long periods of time.

You will be working with vulnerable customers and undertaking a variety of duties including raising safeguarding concerns and working with our partner agencies, monitoring, and recording health and safety in relation to our retirement housing schemes and writing personal tenancy sustainment plans including risk assessment. You will also be expected to manage void properties within your schemes.

The post holder will manage all aspects of housing management in retirement housing and be expected to work flexibly across all the Lewes District and Eastbourne Borough areas.

 You must be IT literate and can work on multiple systems such as MS office and housing management CRM systems.

We offer great training opportunities, career development and a competitive salary and pension.

If you are enthusiastic individual, like to make a difference to people’s lives that allows them to live independently within their home, this could be the job for you.  Come and join our friendly and supportive team.

Job Overview

  • These roles are trained to be multi skilled managing a range of tenancy related cases in our busy retirement housing schemes across Eastbourne and Lewes.
  • Manage complex cases dealing with vulnerable customers, including safeguarding, anti-social behaviour, and joint partner working.
  • Monitoring and recording health and safety in relation to our retirement housing buildings.      
  • To undertake personal tenancy sustainment plans which will include a tenant risk assessment.
  • Good IT Skills
  • Personal resilience
  • Ability to operate lifeline systems
  • Good communicator, empathic and calm under pressure.

Place of Work: You will be based at Retirement housing schemes within Eastbourne, Lewes and Newhaven.  You will be required to cover other schemes from time to time, you will be required to attend meetings and work events at council offices.

You must have a full driving license and have your own vehicle to use for work.

Previous applicants need not apply.

Full Time Maternity Cover is 37 Hours per week – starting from February 2024 till February 2025.

Part time Maternity Cover 28.5 Hours per week- starting 1st December 2023 till September 2024.