This Vacancy has closed.

Head of Operations - External Managing Agents

  • Employer: Notting Hill Genesis
  • Reference: nhg/TP/656/875
  • Published: Thu 09/11/2023, 5:13 AM
  • Closing on: Thu 23/11/2023, 5:13 AM
  • Working Pattern: Full Time
  • Hours: 40
  • Salary: £71893 - £79881 per annum + excellent benefits
  • DBS Check: No
  • Workplace: On-Site
  • Location: Kings Cross, London

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Head of Operations - External Managing Agents

Head of Operations - External Managing Agents

£71,893 to £79,881 per annum for 40 hours per week


London (Hybrid Working)

Are you looking for a fulfilling and rewarding career opportunity working for one of London's biggest housing associations, Notting Hill Genesis? Are you passionate about helping to improve the lives of our residents?

Main Responsibilities

We're offering an exciting position as head of operations, external managing agents. You'll oversee the delivery of excellent customer, housing and property management services to all residents within your region. You'll be a resident advocate and skilled contract manager, overseeing effective estate and place management and taking action to improve services where necessary. You'll ensure an efficient and cost-effective service is delivered that maximises opportunities for residents to live their lives well and mitigates business and sector risks.

This is a great opportunity to make a positive impact by helping to make residents feel safe, included and empowered.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. Our optimal balance of three days a week in the office or with customers ensures we're at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process.

Ideal Candidate

We believe that great service starts with great people, and are committed to recruiting and developing passionate, progressive and enthusiastic individuals who can add value to our thriving organisation.

You're a strong and confident leader with a passion to deliver high-quality services. You advise, challenge and support your teams to establish and maintain a culture of service improvement. As a resident advocate, you build trust and champion the voice of Notting Hill Genesis' communities, ensuring that they are at the forefront of our work.

Necessary experience and skills -

  • Senior management and experience of managing business performance/large budgets
  • Experience building and developing relationships with partners and stakeholders for the benefit of customers, the business and to continually improve service
  • Experience of contract management
  • Good understanding of relevant legislative, statutory and regulatory requirements
  • Excellent communication skills - experience preparing and delivering high quality reports and presentations
  • Excellent stakeholder management
  • Housing or relevant qualification
  • Effective IT skills

Desirable experience and skills -

  • MIRPM (if you do not hold this qualification, you will need to complete it within 12 months

What's in it for me?

  • Excellent annual leave allowance and flexible working opportunities
  • Generous pension scheme
  • Enhanced maternity, paternity and adoption pay
  • Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
  • Health cash plan
  • Staff discounts
  • Interest free loans: season ticket loan, tenancy deposit loan and training loan
  • Cycle to work scheme
  • Life assurance x4 annual salary

How to apply/selection process

Step 1 - Send your CV

Step 2 - Successful candidates will be selected for an interview

Step 3 - Successful candidates will be asked to present to the interview panel or submit a prescribed piece of work - you will be told in advance what you need to prepare for

Step 4 - Psychometric management test

Closing date: 21 November

Interview date: w/c 27 November

Please review the attached role profile for more information.

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements. If you have nay questions that you would like to dicuss then please contact Tom Bullock at