This Vacancy has closed.

User Support & Training Officer - Quality Assurance & Practice Unit

  • Employer: Camden Council
  • Reference: SP/23/261743
  • Published: Mon 13/11/2023, 13:00 PM
  • Closing on: Mon 27/11/2023, 23:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: Salary Range: £39,336 - £44,878
  • DBS Check: Yes
  • Workplace: Hybrid
  • Location: 5 Pancras Square, London N1C 4AG, Camden

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More about this employer

User Support & Training Officer - Quality Assurance & Practice Unit

Salary Range: £39,336 - £44,878
Job Level: Level 3, Zone 2
Work Location: Crowndale Centre, 218 Eversholt Street, NW1 1BD
Hours per week: 36
Contract type: Permanent
Closing date: Monday 27 November 2023; 23:59
Interviews to be held: TBC
Alternative flexible working options available / open to discussion

Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.

About us

Camden is building somewhere everyone can thrive, by making our borough the best place to live, work, study and visit. Because, we’re not just home to UK’s fast-growing economy. We’re home to the most important conversations happening today. And we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.

The role

The role of User Support and Training Officer will have oversight and responsibility for providing system training, advice, and guidance, for staff within the social care teams across children’s services.

The role will allow you to develop and grow your training skills and implement a ‘Super User’ approach within the teams. You will be responsible for designing, arranging, and delivering training sessions with staff across social care teams in a way that considers induction for new staff members, classroom refresher training for all other relevant staff and 1 to 1 on the job, or bespoke training to groups of staff when the need arises.

About you

For this role, we are looking for someone that is educated to degree level or equivalent or has the relevant work experience. You will possess a recognised teaching or training qualification and hold ITIL 4 Foundation Certificate.

We are also looking for a candidate that has experience of MOSAIC or similar Case Management Systems used in social care as well as designing, developing, and providing training. You will also need to have excellent communication skills to be able to deliver clear and concise training to Camden employees.  

To find out more about what it is like to work at Camden, meet some of our People by visiting ''.

What makes us different?  Why choose Camden?

As part of Camden Council’s recruitment campaign, Children's Social Services are offering several new exciting opportunities for enthusiastic and committed people to join our dynamic, growing team. In Camden, we are deeply committed to serving the community and improving the lives of our residents, and we are proud that our Children's Services have been rated outstanding at the last OFSTED inspection. We value employee growth and one of the key advantages of working at Camden Council is the wide range of training and development programmes available to enhance your skills and knowledge.

Camden also offers competitive salaries and annual leave, membership of the local government pension scheme, and access to a variety of employee assistance programmes, to support the well-being of our workforce. Visit '' to see full details of our benefits.

The Council's commitment to community service, inclusivity, sustainability and diversity makes Camden an ideal choice for applicants seeking meaningful work in a supportive and progressive environment.

Additional information

To view the Job Profile, please CLICK HERE or copy and paste the below URL into your browser: 

To apply for this job please follow the "Apply" link. In the ‘Why you?’ section of the application you will be required to demonstrate how you meet the role criteria noted in the Job Profile under the “About You” section. 

For an informal chat about the role, please contact:

Sophie Kershaw: 0207 974 3369

Inclusion and Diversity

We want Camden Council to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equalities and justice remains at the heart of everything we do.

To discover more about Camden and our commitment towards diversity, equality and safeguarding, please visit ''.

Asking for Adjustments 

Camden is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please contact us on 020 7974 6655, at or post to 5 Pancras Square, London, N1C 4AG.