Our culture and values
We like our staff to be proactive and innovative. Being customer focused and willing to maximise your potential at work are expected. We all work together to achieve the very best for our residents which sometimes means getting involved in projects and trying new tasks outside of your day to day job role. We love our staff to suggest new ideas and to have enthusiasm to try out new experiences.
Benefits: Local Government Pension Scheme, generous annual leave, flexi scheme, staff discounts
The job role
Rochford District Council are looking for a Customer Services Contact Adviser to join our dedicated, multi-skilled Customer Services team. The post involves dealing with customers and members of the public by telephone and face to face, as well as providing administration support to a wide range of the Council’s frontline services.
You will need to be customer focussed and a confident communicator. You will need to good IT skills and an awareness of social media would be advantageous.
Experience of working within a customer facing role, dealing with multiple enquiries, as well as working to deadlines and under pressure is essential.
For an informal chat please contact Sarah Orchard, Customer Services Manager, on 01702 318133