ICT Support Analyst
£30,321 - £31,929 inc market supplement (Scale 6)
Permanent - Full Time
We’re looking for great people who want to develop their careers with us and help us to become the most user-centred IT and digital team in the country
Hackney is London's most diverse and dynamic borough. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital's finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.
Hackney ICT is a great place to work! Our team support vital public services across the borough and are working every day to make things better for our residents and businesses.
Hackney Council is also a great place to develop your career. We offer a wide range of opportunities to learn new skills through training, mentoring and by working alongside some of the best digital agencies in the country. We are developing a new Digital Leadership Academy and will be launching an exciting apprenticeship programme in spring 2018, with 18 apprentice roles across our service.
As well as this, Hackney also offers great benefits for our people, including a range of flexible working options, discounts and other schemes to help you save money and the opportunity to plan for your future by joining the local government pension scheme (more details are available online here: https://hackney.gov.uk/staff-
We are determined to help the ICT and digital profession become more diverse, and we encourage women and other people who are under-represented in technology professions to apply to join our team. You can find out more about how Hackney promotes equalities and diversity here: https://www.hackney.gov.uk/
You can find out more about our team, how we work and the work we do on our HackIT website: http://hackit.org.uk/
Hackney is in transition from a traditional model for delivering service support to a more proactive model that emphasises supporting services to use technology and exploit functionality to the full. The Platform Team has been successful in driving down incidents and service requests providing additional capacity to undertake more proactive, diverse work.
As an IT Support Analyst you will:
- Participate in the full range of support work undertaken by the team including service desk support and device and end user software support
- become a product specialist. Service support staff are developing specialisms in different elements of G Suite since the migration to google earlier this year
- Support service users in IT surgeries and Pop-Up sessions
- Participate in project work designed to improve the way that the support team works
- Support more junior staff and apprentices to acquire new skills and apply them in the disciplines where you are proficient
Examples of support projects that you may become involved in are:
- Delivering better call centre telephony services
- Supporting service users with disabilities
- Improving mac support
How to apply
To apply all you need to do is:
- Read the Job Description for this role, paying particular attention to the Person Specification section
- Provide your details in our application form and upload your CV
- Attach a supporting statement (maximum two pages) that shows how your skills, knowledge and experience will enable you to meet the criteria for the post, as described in the Person Specification
Shortlisted candidates will participate in:
- A short 30 minute screening interview with the Service Support Manager by video conference or telephone
- A formal interview which will take about an hour, a technical test and an opportunity to spend time informally with ICT staff.
Closing Date: Sunday 9 December 2018 (22:59 hrs)
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working.