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Application Support Team

  • Employer: London Borough of Hackney
  • Reference: HC02221
  • Published: Wed 21/11/2018, 7:00 AM
  • Closing on: Sun 09/12/2018, 22:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week.
  • Salary: £35,408 - £47,005 inc market supplement
  • DBS Check: No
  • Location: Hackney

Application Support Team

Application Support Analyst : £35,408 - £38,120 inc market supplement (PO1 - PO2) 12 months Fixed Term Contract / Secondment - Full Time

Senior Application Support Analyst : £42,259 - £47,005 inc market supplement (PO4 - PO5) Permanent - Full Time

We’re looking for great people who want to develop their careers with us and help us to become the most user-centred IT and digital team in the country

Our borough

Hackney is London's most diverse and dynamic borough. Reaching from the Square Mile to Queen Elizabeth Olympic Park, this is an area of rapid economic growth, particularly in technology, media, fashion and other creative industries. Hackney has more green spaces than any other inner London borough; some of the capital's finest schools; first class transport connections; excellent public services; and thriving arts, cultural and retail sectors. We seek people with ambition, creativity and commitment to ensure our economic growth provides benefits for everyone and creates opportunities to transform the lives of residents.

The Team

Hackney ICT is a great place to work! Our team support vital public services across the borough and are working every day to make things better for our residents and businesses.

Hackney Council is also a great place to develop your career. We offer a wide range of opportunities to learn new skills through training, mentoring and by working alongside some of the best digital agencies in the country. We are developing a new Digital Leadership Academy and will be launching an exciting apprenticeship programme in spring 2018, with 18 apprentice roles across our service.

As well as this, Hackney also offers great benefits for our people, including a range of flexible working options, discounts and other schemes to help you save money and the opportunity to plan for your future by joining the local government pension scheme (more details are available online here: https://hackney.gov.uk/staff-benefits).

We are determined to help the ICT and digital profession become more diverse, and we encourage women and other people who are under-represented in technology professions to apply to join our team. You can find out more about how Hackney promotes equalities and diversity here: https://www.hackney.gov.uk/equality-diversity/ and read about our commitment to being a Timewise employer here: http://news.hackney.gov.uk/how-flexible-working-can-help-tackle-inequality/.

You can find out more about our team, how we work and the work we do on our HackIT website: http://hackit.org.uk/

The Roles

Hackney is in transition from a traditional on-premise way of delivering services to a  new model where a variety of SaaS and PaaS solutions will sit alongside legacy services in our data centre. Over the last 18 months Hackney has built more than a dozen new digital products with more on the way soon. We are exploring how best to support these products alongside a full complement of challenging legacy applications. We expect our Application Support team to fulfil an important role in achieving this.

As an Application Support Analyst, reporting to an Applications Team Leader you will:

  • Work in one or two of the four applications support areas delivering core applications management services
  • Participate as part of a virtual team in work that cuts across all four applications support areas such as the reporting team, the sequel team or the forms team
  • Be a role model for colleagues in delivering core applications management services such as incident and service request management and when building positive relationships with service staff
  • Participate in delivering applications management projects
  • Support more junior colleagues and apprentices to acquire new skills and apply them in the disciplines where you excel

Examples of key up and coming project work where successful candidates may be involved include:

  • Working with applications management team leaders and the Service Delivery Manager to develop a DevOps approach in application management
  • Introducing new forms technology and a programme of work to upgrade existing Council forms based upon priority
  • The development of a cross cutting “Rapid reaction team” within applications management to improve upon SQLskills and support within the team

As a Senior Application Support Analyst, reporting directly to the Service Delivery Manager and with expert knowledge of IT support disciplines or major service areas you will:

  • Work flexibly across the four applications support areas to drive improvement and provide specialist support in the disciplines where you excel
  • Be a role model for colleagues in delivering core applications management services such as incident and service request management and when building positive relationships with service staff
  • Lead when delivering key applications management projects
  • Support colleagues to acquire new skills and apply them in the disciplines where you excel
  • Deputise for Applications Team Leaders where required

Examples of key up and coming project work where successful candidates may be involved include:

  • Working with applications management team leaders and the Service Delivery Manager to develop a DevOps approach in application management
  • Introducing new forms technology and a programme of work to upgrade existing Council forms based upon priority
  • The development of a cross cutting “Rapid reaction team” within applications management to improve upon SQLskills and support within the team

How to apply

To apply all you need to do is:

- Read the Job Description for this role, paying particular attention to the Person Specification section
- Provide your details in our application form and upload your CV
- Attach a supporting statement (maximum two pages) that shows how your skills, knowledge and experience will enable you to meet the criteria for the post, as described in the Person Specification

Shortlisted candidates will participate in:

  • A short 30 minute screening interview with the Service Delivery Manager by video conference or telephone
  • A formal interview which will take about an hour, a technical test and an opportunity to spend time informally with ICT staff

Closing Date: Sunday 9 December 2018 (22:59 hrs)

Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working.

Downloads

  • Application Support Analyst JD/PS
  • Senior Application Support Analyst JD/PS

How to Apply

Please apply online via the link provided. Please note, we do not accept CVs submitted without a fully completed online application form.
  • Employer: London Borough of Hackney
  • Reference: HC02221
  • Published: Wed 21/11/2018, 7:00 AM
  • Closing on: Sun 09/12/2018, 22:59 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week.
  • Salary: £35,408 - £47,005 inc market supplement
  • DBS Check: No
  • Location: Hackney

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