Closing date: 17 December 2018 at 11.30pm
We’re looking for a results-driven individual with in-depth experience of social welfare and housing issues, people and contract management gained in a range of settings to join us as Deputy Head of Operations and lead and manage our hubs in the South.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
With more than 500 staff and an annual budget of over £20 million, our Operations division provides expert advice and support over the phone and face-to-face from a national network of Shelter Hubs - flagship services located in core cities. Our vision? To deliver a personalised housing service developed with the local community, which brings together all of our resources and expertise to maximise our impact on local housing issues and needs. You’ll help make sure we do this in our South region.
About the role
A key member of the Operations Management team, you’ll be responsible for the strategic, financial and operational management of a number of Hubs. These currently include London, Birmingham, Bristol, Plymouth, Norwich, Thames Valley and Dorset. Day-to-day, we’ll rely on you to lead and inspire a team of Hub Managers to deliver high-quality, integrated services that meet the holistic needs of those in housing need and ensure volunteers and service users are a key part of all services. Developing internal and external networks and partnerships that support the development of our services in all targeted southern locations will be important too. And, when it comes to influencing local Strategic Boards, commissioners, stakeholders and other key partners in terms of best practice and continual improvement, again we’ll count on you.
Commercially aware, customer focused and collaborative in your approach, you have the creativity and innovation it takes to ensure our services continue to succeed. By that we mean you’re an experienced and highly skilled manager with a proven track record gained managing large and complex services, budgets and contract requirements over a large geographical area. You will have an understanding of the complex issues facing the people that use our services and have a broad knowledge of social welfare and housing. Comfortable operating at a senior level with an external audience, engaging and influencing a variety of stakeholders comes naturally to you, as does driving efficiency and improving service effectiveness. What’s more, you respond quickly and positively to change and are not afraid to challenge the status quo and introduce new ideas, methods and process when appropriate.
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.