Closing date: 13 January 2019 at 11.30pm
Post start date: Mid-March 2019
We’re looking for a customer-focused individual with knowledge of drug and alcohol use and experience of working with vulnerable people to join us as a Support Worker and provide vital information, advice and support to our clients.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
Specialising in housing, welfare benefits and debt, we operate a thriving Hub of services in Sheffield where people can access a range of advice and support provision. Legal advice and representation, housing related support services and an Information and Resource facility - all are accessible at our city centre location, as is our Drug and Alcohol Prevention and Recovery Service. It's here that we need your knowledge of drug and alcohol use, harm reduction, treatment and associated pathways.
About the Role
As a Support Worker you’ll primarily be responsible for visiting clients in their own homes across the city. We’ll give you a caseload to manage. Your role will be to act as a key worker and coordinate each client’s support, assess needs and manage risks. We use a strengths-based approach, which builds on each client’s skills and aspirations to address the challenges they face in accessing and sustaining accommodation. The support you’ll offer will therefore need to be holistic and involve providing advice, practical assistance and advocacy, as well as referring to, and offering practical support, to access other agencies. In short, you’ll do all you can to enable our clients to live independently and to thrive in their home and community.
A great opportunity to make a tangible difference to peoples’ lives, you have the specialist knowledge it takes to work confidently with people with multiple and complex needs. Familiarity with, or an interest in, homelessness and housing legislation, is also required, as is a track record gained working within a safeguarding framework. Proactive and results-driven, great networking skills are important too, as is a proven ability to provide advocacy, negotiate and solve problems. A valid driving licence and access to a vehicle for work purposes are also must haves, for which an essential car user allowance will be paid.
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
For further information about the role and the benefits of working for Shelter please visit our website.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.