Closing date: 13 January 2019 at 11.30pm
We’re looking for a personable individual with extensive client and customer service experience to join our Birmingham Hub as an Information & Resource Officer and help people seeking information get the advice they need.
Shelter Birmingham is a dynamic city centre hub offering a holistic integrated advice and support service to the diverse residents of the city. We provide specialist advice and support to over 4,000 clients a year and are committed to delivering more of what we do to the people who need us most. All of our clients are offered a full range of interventions that will fully resolve their circumstances.
About the Role
As Information & Resource Officer you’ll provide a professional, impartial and pragmatic advice service on social welfare issues, we'll rely on you to develop and maintain a suite of resources to aid client self-help and provide guided self-help assistance where required. Signposting and helping clients access resources such as Shelter’s internet advice site and local policies and procedures like money management tools and benefits information will be important too as will assisting with marketing and promotion, including updating our websites. And, when it comes to working with, and supporting, the development and inclusion of a small team of volunteers that assist with information, form filling, guided self-help and signposting, again, we'll count on you.
To succeed, you’ll need a background in helping customers find and use relevant information and experience in social welfare law issues, including housing and homelessness. We’ll also be looking for strong communication skills, a collaborative way of working and a willingness to challenge the status quo and come up with new ideas. A proactive, results-driven and customer focused team player, you respect others opinions, feelings and motivations too. What’s more, you're proficient using Microsoft Office applications and case management systems, have good typing skills.
Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.
Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.
For further information about the role and the benefits of working for Shelter please visit our website.
Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.
At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.
Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.