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Customer Service Team Leader

  • Employer: Hertsmere Borough Council
  • Reference: 717
  • Published: Thu 20/12/2018, 13:00 PM
  • Closing on: Fri 18/01/2019, 12:00 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 36 hours per week.
  • Salary: Starting salary £27,298 per annum
  • DBS Check: No
  • Location: Civic Offices, Borehamwood

Hertsmere is located in southern Hertfordshire – we are 13 miles from Central London and within the M25. We adjoin Greater London with excellent road and rail links making London and the Home Counties easily accessible. The Council Offices are situated in Borehamwood within Zone 6 and with a direct rail link into London Kings Cross St. Pancras. The area is an internationally renowned centre for film and television production, home to BBC Elstree and Elstree Studios (a council owned asset). 

 

In continuing to make Hertsmere Borough Council a customer-focused organisation, we are looking to recruit a Customer Services Team Leader with a passion for excellent customer service and the commitment to lead, develop and manage a team of Customer Service Advisers. 

The successful candidate will lead by example to ensure that a high quality service is delivered. Meeting performance targets and strengthening the reputation and profile of the Council to our customers will be an important part of your role. The ability to contribute to development of policies and to work co-operatively with colleagues across the organisation will be essential. You will have approximately two years’ experience in a similar role or, as an adviser, feel ready to take the next step to further your career. 

The post is offered on a full time, permanent basis (36 hours per week). 

Benefits include 26 – 30 days annual leave (depending on the length of Local Government Service), local government pension scheme, flexible working hours, free car parking, free use of leisure facilities, cycle scheme, season ticket loans and access to a large staff roof garden. 

Please follow the link below to apply on line or telephone 020 8207 7475 (24 hour answerphone service) for an application pack. 

Closing date:           Midday, 18 January 2019

 

 

 

 

Downloads

  • Guidance Notes
  • Customer Service Team Leader job description

How to Apply

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.

Apply Now

  • Employer: Hertsmere Borough Council
  • Reference: 717
  • Published: Thu 20/12/2018, 13:00 PM
  • Closing on: Fri 18/01/2019, 12:00 PM
  • Working Pattern: Flexible Hours, Full Time
  • Hours: 36 hours per week.
  • Salary: Starting salary £27,298 per annum
  • DBS Check: No
  • Location: Civic Offices, Borehamwood

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