If you're looking for a job where you can really make a difference, and deliver exceptional customer service we want to hear from you!
To support the continued success and growth of our Customer Contact Centres, we are looking for compassionate and friendly Contact Centre Advisors to join our teams in Bromley and West Malling on both a permanent and a fixed term contract basis. It is likely that a number of the fixed term vacancies will become permanent positions over time.
We are recruiting for vacancies both immediately available and for future vacancies therefore applications will be reviewed and assessed on an ongoing basis.
About the role
These roles will deal with customer queries for housing related matters including income collection, housing and tenancy management, repairs and complaints.
Some of the key duties include:
- Provide a high quality inbound and outbound service through our traditional telephony, postal and email as well as our emerging multi-channel platforms (Web, and other self-service portals)
- Take ownership and effectively and proactively resolve customer enquiries with a 'Right First Time' aim and approach for all Housing, Income, Repairs and tenancy related enquiries
- Manage and conclude service failure, customer dissatisfaction and complaint enquiries effectively and sensitively at the point of contact where possible
- Carry out a range of administrative tasks arising from customer contacts, liaising where required with colleagues from other parts of the organisation and external agencies to provide positive customer outcomes within a timely manner (agreed SLA and KPI targets)
Salaries: West Malling £21,150 pa
Bromley £22,210 pa
You will have proven experience working within a customer service environment and excellent communication skills. You'll be confident using document management systems and have demonstrable problem solving skills to gain positive outcomes from customers.
If you feel you have the right skills and experience to succeed in the role we would love to hear from you.
In return we offer you a competitive salary, full training and a generous benefits package in a supportive environment, with plenty of scope for your career advancement and salary progression.
The first round of interviews will be held on Thursday 7th February 2019
Don't delay, apply today! Applications will be reviewed upon receipt.
For further details on this vacancy, and to apply, please download the role profile and click the 'Apply' button below
Clarion Housing Group
Clarion Housing Group comprises the country's largest housing association; a property development company, a charitable foundation and a repairs and maintenance service.
The Group's housing association, Clarion Housing, is committed to providing good customer service to all its residents and to maintaining its homes to a good standard - investing significantly in improving them each year.
Its development target is to build 50,000 new homes over 10 years and the Group will invest £13 billion on meeting and delivering on this target. Two thirds of the programme will be affordable and developed by Clarion Housing, while homes for private sale are delivered and marketed through development company Latimer by Clarion Housing Group. The proceeds from sales are invested in our social purpose.
The charitable foundation, Clarion Futures, will invest £150 million over ten years to deliver one of the largest social investment programmes in the country. Priorities are work and training; money management and young people.
Clarion Housing Group is committed to having a diverse and inclusive workforce