Customer Services Advisor
Part time, 18.5 hours per week
Scale 4, Salary £18,870 - £20,541 pro-rata (pay award pending in April 2019)
Fixed term for 6 months
Who we are… Rutland County Council is the smallest Unitary Authority in England, but just because we are a small team does not mean we cannot make a big difference, multum-in parvo is our motto! Rutland offers fantastic opportunities to make a real difference to the lives of residents in our local community – we really are one of the best places to live, learn, work, play and visit. This is your chance to become part of an amazing team, delivering great services throughout the county.
Who you are… you understand what good customer service looks like, and how to deliver it. You understand the importance of delivering your promises, helping customers access the information and services they need smoothly and quickly, and when you need to pass this to other colleagues to achieve the best resolution for that individual. Remaining courteous and professional at all times, delivering a ‘one-stop’ service will be at the heart of your approach in what is often a busy and demanding environment.
What we need from you… Ideally with previous experience of working in a customer service team, you will bring excellent communication and interpersonal skills to this role, along with the ability to quickly interrogate systems and update information during customer contacts. As no two contacts are the same, a flexible approach is essential, as is the ability to work as part of team. Full training will be given in a range of Council services to deliver an effective and efficient service to internal and external customers.
This role will see you provide dedicated support to our planning team, supporting customers with day to day queries and ensuring queries are referred to the team to be followed up. No specific planning experience is required, however some basic knowledge of the process would be useful.
What we offer in return… Work that makes a difference to people’s lives within this beautiful county, in addition to structured salary reviews, local government pension scheme, discounted access to ‘Active Rutland’ keep fit activities and Flexi-Time to name just a few!
We act as ‘One Council’ in all we do, with each of us working together in the most effective way to meet the needs of our customers every day – if you share this ethos then we really want to hear from you…
What to do now… Please visit www.rutland.gov.uk for more information. For an informal discussion about the role please contact Lizzie Dungworth on 01572 722577 or email: firstname.lastname@example.org.
The closing date for applications will be 14 February 2019 and interviews are to be confirmed.
All recruitment correspondence, including interview details, will be sent out via email. If you require documentation/correspondence in an alternative format, please contact the HR team.
Rutland County Council is committed to Equality and Diversity and welcomes applications from all sections of the community.
Everyone at Rutland County Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of Children, Young People and Vulnerable Adults and for ensuring that they are protected from harm.