This Vacancy has closed.
ESOL Single Point of Contact (SPOC) Manager
  • Employer: London Borough Of Waltham Forest
  • Reference: C&D/19/89008
  • Published: Tue 12/02/2019, 14:25 PM
  • Closing on: Tue 19/02/2019, 23:30 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: (PO4) £38,994 - £41,847 (fixed term for 12 months with possibility for extension)
  • DBS Check: Enhanced
  • Location: Waltham Forest

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ESOL Single Point of Contact (SPOC) Manager

Connecting Communities: ESOL Single Point of Contact (SPOC) Manager

Connecting Communities Managers (PO4) £38,994 - £41,847 (fixed term for 12 months with possibility for extension)

Waltham Forest is a borough that is going places. Diverse and growing in stature every year, the borough has become a great place to work, live and raise a family. As a council we pride ourselves on this, and we’re continually looking at new ways to support local people, improve their life chances and create a new relationship with our community – to achieve this we’re launching Connecting Communities.

Born from the borough’s selection as one of only five Integration Area pilots nationally - and the only one in London - Connecting Communities will establish innovative solutions to local needs. In doing so we will empower residents to take the lead in their communities and be the catalyst for change, and provide them with the support and infrastructure required to achieve their ambitions.

The post holder will manage the development and implementation of the new Single Point of Contact (SPOC) for ESOL provision in Waltham Forest.

The SPOC is a core component of the Council’s Connecting Communities delivery plan, and the purpose of this role will be to manage and develop the service so that it can:

  • Increase awareness of and access to ESOL provision;
  • Streamline learner referrals;
  • Create an evidence base that will enable providers to respond better to the emerging needs of the borough’s learners.

Based at local hubs throughout the borough the service has the following functions, which the post-holder will be expected to lead or contribute to, as deemed appropriate by the Connecting Communities Programme Manager:

  • Facilitate partnership working between providers and key stakeholders to reduce duplication, improve the progression pathways for ESOL learners, increase knowledge of funding available for ESOL, and similar activities which increase the options and quality of provision for ESOL new and existing ESOL learners.
  • Offer regular registration and advice (initial assessment) sessions to people who would like to improve their English
  • Offers a bespoke service to organisations and businesses which work with groups of people who would like to improve their English Language (ESOL)


Connecting Communities is more than a programme; it represents a new movement that will impact across the community, council and partners and our local teams will be at the heart of it. We’re looking for people who can not only handle that pressure, but embrace it. This role require proactive and confident individuals who can develop new ideas, challenge perceptions, and identify opportunities working alongside the voluntary and community sector, local residents and services.