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Support Worker - Housing First

  • Employer: Shelter
  • Reference: SHEL/19/89037
  • Published: Tue 12/02/2019, 16:30 PM
  • Closing on: Tue 19/02/2019, 23:32 PM
  • Working Pattern: Full Time
  • Hours:
  • Salary: £21,488-£22,562 pa + excellent benefits
  • DBS Check: No
  • Location: Birmingham

Fixed term until end of April 2019

Closing date: Tuesday 19th February 2019 at 11.30pm

Do you have a good understanding of homelessness and housing legislation and an awareness of mental health, substance misuse and repeat offending? Then join Shelter as a Support Worker and you could soon be playing a vital role within our newly formed Birmingham Housing First service.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

About the Role

As a Support Worker, you’ll be a key worker providing support and advice for a small group of Housing First customers. This brand new project aims to place vulnerable people into stable, independent accommodation and help them maintain their tenancy. Our customers will be single people or childless couples who are rough sleeping, homeless or at imminent risk of rough sleeping. They may present as challenging and difficult and are likely to have multiple and complex needs, which makes finding, securing and maintaining accommodation impossible or extremely difficult. Your challenge will be to engage with customers who have a history of disengaging from services, using a variety of techniques and approaches to build a relationship and develop a support plan. Your overall aim will be to put customers’ needs first in helping them to reach their personalised goals, make informed decisions, and achieve a greater level of stability and independence. 

About you

Experience of working with vulnerable people and/or people with multiple and complex needs in a safeguarding environment is essential. Customer-focused, results-driven and trustworthy, you have lots of empathy and a genuine desire to help others. What's more, you enjoy working both independently and as part of a team and are not afraid to challenge the status quo and introduce new ideas where appropriate.

Apply to be part of our Birmingham Housing First team and be the change you want to see in society.

Benefits include 30 days’ annual leave, the possibility of flexible working, enhanced family friendly policies and significant opportunities for learning and development.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We're here so no-one has to fight bad housing or homelessness on their own.


Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.


For further information about the role and the benefits of working for Shelter please visit our website.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Apply Now

  • Employer: Shelter
  • Reference: SHEL/19/89037
  • Published: Tue 12/02/2019, 16:30 PM
  • Closing on: Tue 19/02/2019, 23:32 PM
  • Working Pattern: Full Time
  • Hours:
  • Salary: £21,488-£22,562 pa + excellent benefits
  • DBS Check: No
  • Location: Birmingham

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