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Housing Repairs Co-ordinator

  • Employer: Islington Council
  • Reference: SSA/5347/WG-A
  • Published: Tue 19/02/2019, 0:00 AM
  • Closing on: Sun 31/03/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: Full time 35 hours per week.
  • Salary: Scale 5/6 £24,618 - £29,010 p.a.
  • DBS Check: Enhanced
  • Location: London

Housing Repairs Services Coordinator

We are looking for motivated and customer focused people with a genuine interest in housing, to help us deliver excellent housing services and take forward our challenging improvement plan.

Essential Requirements:

  • Competence in using multiple IT Systems e.g. Microsoft
  • Diagnostic and problem solving skills
  • Ability to provide a professional front-line telephone service from our   Contact Centre at the public face of our Organisation 
  • Excellent team working and communication skills at all levels
  • Patience, politeness and empathy to deal with customers from diverse backgrounds
  • Able to remain calm and organised under pressure to answer high volume of calls and electronic requests 
  • An understanding of housing repairs, landlord, tenant and leaseholder’s responsibilities.

This is your chance to build on your own skills and experience and make a worthwhile contribution to the important work that we do. If you are interested in joining a dynamic Contact Centre, accredited to the International Standard of Customer Contact Association and making a difference to the residents of Islington, we’d like to hear from you. In return for your commitment we offer excellent training and development opportunities.

Closing Date: Sunday 31st March 2019 at 23:59

Interview and Testing Date: TBC

Testing will consist of Numerical, Verbal Reasoning and Typing

For an informal discussion about the role, please contact Clive Murray on 020 7527 5438, or email him at clive.murray@islington.gov.uk .

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  • Job Description & Person Specification

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  • Employer: Islington Council
  • Reference: SSA/5347/WG-A
  • Published: Tue 19/02/2019, 0:00 AM
  • Closing on: Sun 31/03/2019, 23:59 PM
  • Working Pattern: Full Time
  • Hours: Full time 35 hours per week.
  • Salary: Scale 5/6 £24,618 - £29,010 p.a.
  • DBS Check: Enhanced
  • Location: London

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