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This Vacancy has closed.

Senior Customer Services Advisor (Full Time)

  • Employer: Tonbridge & Malling Borough Council
  • Reference: CS/19/93602
  • Published: Fri 29/03/2019, 15:13 PM
  • Closing on: Tue 23/04/2019, 0:55 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Benefits include: local government pension scheme, generous annual leave, excellent location with easy parking.
  • Salary: £18,609 - £22,779
  • DBS Check: No
  • Location: Kent

We have an exciting new opportunity for a passionate Senior Customer Services Advisor based at Tonbridge Gateway, located within the grounds of Tonbridge Castle.

Tonbridge Gateway offer a multi-agency service to customers of Tonbridge & Malling Borough Council, Kent County Council services, and a range of partners from the public and voluntary sectors.

Reporting to the Gateway Manager, you will undertake a customer facing role for enquiries related to Customer Services, Gateway, and tourist information. Our offices are open seven days a week at Tonbridge, so you may be offered work on any day including at weekends.

Educated to GCSE grade C standard or above in maths and English, you will have previous experience of providing a customer focussed, front-line, public enquiry service. You will be proficient in the use of Microsoft Word and Excel, and demonstrate confident IT skills.

There is a lot to learn, so you must be prepared to assimilate and retain a large amount of information quickly and demonstrate a “can-do” approach to your work. In return we will give you ongoing training and support.

For an informal discussion about this role, please call Laura Mason on 01732 876271

Interview dates w/c 6 May 2019

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  • Job description
  • Person Spec
  • Employer: Tonbridge & Malling Borough Council
  • Reference: CS/19/93602
  • Published: Fri 29/03/2019, 15:13 PM
  • Closing on: Tue 23/04/2019, 0:55 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week, Benefits include: local government pension scheme, generous annual leave, excellent location with easy parking.
  • Salary: £18,609 - £22,779
  • DBS Check: No
  • Location: Kent

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