Revenues & Recovery Officer
Salary: From £18,426 to £21,166 per annum
Grade: Grade 2/3
Hours: 37 hours per week
Place of Work: Portland House, Worthing
Closing date: Monday 22 April 2019
Interviews: Thursday 02 May 2019
Located in Worthing, a short walk from the sea and the train station, we are looking for an enthusiastic and hard-working individual with strong customer service and communication skills who enjoys working to deadlines in a pressurised environment.
Being able to work on your own initiative as well as part of team is essential.
The post holder will possess good IT skills as well as have attention to detail. The post holder will be responsible for updating accounts accurately.
Helping customers face-to-face, in writing and by telephone will be something you enjoy. You will also be confident in negotiating arrangements to clear arrears, whilst using your problem-solving skills. You will need good mathematical skills and be able to deal with matters in an assertive but empathetic manner, often having to interpret complex information clearly to customers.
A background in a customer service or debt recovery environment would be advantageous, although full training will be provided.
Staff are our most important asset and we therefore have a benefit package which reflects our continuing commitment to our employees, which includes:
- Generous leave entitlement; a minimum of 25 days + Bank Holidays
- Generous sick pay entitlement:
- Local Government Pension
- Training & development
- Child care subsidies
- Occupational Health
- Employee Assistance Programme (EAP)
- Flexible working options
- Eyesight tests
- Discounted Massages on site
- Staff discounts and offers
- Leisure centre membership discounts and offers
- Worthing Theatres discounts and offers
- Staff Social Club events