Grade/ Salary; Grade 7 £28,785 to £32,029
As a forward thinking local authority, we want every interaction with residents and customers to be the very best experience we can make it, and this is about what all of us do every day. Our employees inspire each other to be the best through their ingenuity and desire to serve our communities well.
To help improve our customer experiences further, we are looking for a proactive and service focused Customer Delivery Lead to join our busy and fast paced Customer Delivery Team. The team deal with resident and customer cases and enquiries via phone, email, web chat and face to face – across a range of services from Waste, Highways, Planning, Council Tax, Land Charges, School Admissions and Registrars. Our aim is to resolve as many queries as possible at first point of contact, provide additional support if required and signpost to relevant information. The team also take ownership for cases that are more complex and cannot be resolved at first point, working alongside strict deadlines and legislation to achieve successful outcomes.
The successful candidate will be able to demonstrate:-
The ability to manage, coach and develop people within the service to make sure they are multi- skilled, their full potential realised and performance targets achieved
A track record in supporting the streamlining and improvement of processes, whilst working collaboratively with colleagues and being customer focused
Wider thinking in work activities - the ability to listen and extract and assess important information.
Advanced IT skills
Commitment to equality and the drive to provide services that are accessible and user friendly
So, if you are a customer focused professional who is a proven clear thinker and well-organised with excellent communication and IT skills, we would like to hear from you.
For more information about the role please contact; Vicky Hubbard 07525804124, please quote Grade 7 role.
Closing Date: 21 April 2019
Interview Date: TBC
Selection for this vacancy will be via the Council’s Competency Framework
Please note that CVs are not accepted.
If you have any queries about the form, please email HREnquiries@wokingham.gov.uk or call 0118 974 6116 (answerphone outside office hours) quoting ref: 711008
Wokingham is an equal opportunities employer.