We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
Find public sector jobs in local government, charity, education, housing & more
This Vacancy has closed.

Customer Delivery Lead Level 1

  • Employer: Wokingham Borough Council
  • Reference: 711008
  • Published: Wed 10/04/2019, 9:00 AM
  • Closing on: Mon 22/04/2019, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £28,785 to £32,029 per annum
  • DBS Check: No
  • Location: Berkshire
Job Title: Customer Delivery Lead L1 

Permanent 
 
Grade/ Salary; Grade 7 £28,785 to £32,029 
 
As a forward thinking local authority, we want every interaction with residents and customers to be the very best experience we can make it, and this is about what all of us do every day. Our employees inspire each other to be the best through their ingenuity and desire to serve our communities well. 
 
To help improve our customer experiences further, we are looking for a proactive and service focused Customer Delivery Lead to join our busy and fast paced Customer Delivery Team. The team deal with resident and customer cases and enquiries via phone, email, web chat and face to face – across a range of services from Waste, Highways, Planning, Council Tax, Land Charges, School Admissions and Registrars. Our aim is to resolve as many queries as possible at first point of contact, provide additional support if required and signpost to relevant information. The team also take ownership for cases that are more complex and cannot be resolved at first point, working alongside strict deadlines and legislation to achieve successful outcomes. 
 
The successful candidate will be able to demonstrate:- 

The ability to manage, coach and develop people within the service to make sure they are multi- skilled, their full potential realised and performance targets achieved 

A track record in supporting the streamlining and improvement of processes, whilst working collaboratively with colleagues and being customer focused 

Wider thinking in work activities - the ability to listen and extract and assess important information. 

Advanced IT skills 

Commitment to equality and the drive to provide services that are accessible and user friendly 

So, if you are a customer focused professional who is a proven clear thinker and well-organised with excellent communication and IT skills, we would like to hear from you. 

For more information about the role please contact; Vicky Hubbard 07525804124, please quote Grade 7 role. 

Closing Date: 21 April 2019 
Interview Date: TBC 
 
Selection for this vacancy will be via the Council’s Competency Framework 
 
Wokingham Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff, other workers and volunteers to share this commitment.
 
For more information and to apply, please visit: www.wokingham.gov.uk/jobs-and-careers/
 
Please note that CVs are not accepted. 
 
If you have any queries about the form, please email HREnquiries@wokingham.gov.uk or call 0118 974 6116 (answerphone outside office hours) quoting ref: 711008 
 
Wokingham is an equal opportunities employer.

Downloads

  • Customer Delivery Lead Level 1
  • Employer: Wokingham Borough Council
  • Reference: 711008
  • Published: Wed 10/04/2019, 9:00 AM
  • Closing on: Mon 22/04/2019, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week
  • Salary: £28,785 to £32,029 per annum
  • DBS Check: No
  • Location: Berkshire

Vacancy Location