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Customer Service Apprentice

  • Employer: Lancaster City Council
  • Reference: 04_19
  • Published: Tue 16/04/2019, 16:45 PM
  • Closing on: Wed 01/05/2019, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week.
  • Salary: £5.90 per hour, Apprentice Year One rate
  • DBS Check: No
  • Location: Salt Ayre Leisure Centre

Qualification

Apprenticeship Level 2 NVQ Certificate in Customer Service

Job Description

To provide customer service within Salt Ayre Leisure Centre. Acting as the first line of contact face to face and on the telephone for customers of the Tranquil Spa.

Number of Positions available

One

Working week

37 hours per week, working on a shift rota basis including evening and weekends. Full support will be provided during the shifts.  

Other information

Annual Leave entitlement is 26 days plus bank holidays.

Length of apprenticeship

12 months

Permanent post

Upon successful completion of the apprenticeship, the post holder will be appointed to the permanent post of Spa Host. The role is 37 hours a week working on a shift rota basis, including, evening, weekend and early mornings.

The post is Grade 2, SCP 3 - 7. Currently that is £18,065 - £19,554 per annum. The starting salary will be SCP 3 £18,065 per annum, the post holder will receive an increment on an annual basis until they reach the top of the grade.

 

Skills required

Qualifications/Training: Have or predicted at least 5 GCSE’s grade A-C, including English and Maths and the ability to complete a Level 2 NVQ in Customer Service.

Knowledge/Skills: The post holder will need to be self-motivated, have excellent organisational skills and be able to work to tight deadlines, demonstrate a high degree of written and verbal communication skills and understand the importance of providing good customer service.

Personal qualities

The post holder will need to have an appetite to learn new skills, the ability to exercise initiative, work with others and conduct themselves in a professional manner at all times.  The successful applicant must be keen to work in a busy environment and demonstrate maturity and the ability to deal with a variety of people.

Usual place of work

Salt Ayre Leisure Centre

 

Downloads

  • Job Description and Person Specification
  • Extra Information
  • Employer: Lancaster City Council
  • Reference: 04_19
  • Published: Tue 16/04/2019, 16:45 PM
  • Closing on: Wed 01/05/2019, 0:00 AM
  • Working Pattern: Full Time
  • Hours: 37 hours per week.
  • Salary: £5.90 per hour, Apprentice Year One rate
  • DBS Check: No
  • Location: Salt Ayre Leisure Centre

Vacancy Location