This Vacancy has closed.
Applications Customer Support - Kingston upon Thames
  • Employer: Surrey County Council
  • Reference: orbis/TP/6478/1757
  • Published: Fri 31/05/2019, 10:05 AM
  • Closing on: Fri 14/06/2019, 23:55 PM
  • Working Pattern: Full Time
  • Hours: 36 hours per week
  • Salary: £27,099 per annum
  • DBS Check: No
  • Location: County Hall, Kingston Upon Thames, Surrey, Surrey

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More about this employer

Applications Customer Support - Kingston upon Thames


£27,099 per annum for 36 hours per week based at County Hall, Penrhyn Road, Kingston upon Thames, KT1 2DW. This position is based inside one of our main area offices, click HERE to see a 360 degree view of the building and surrounding area along with a view of the reception. We are looking to relocate back into the county by 2020.

From flexible working to job sharing (where possible) we are committed to providing a healthy work life balance. A laptop and mobile will be supplied if applicable to your role. You will benefit from 24 days annual leave, rising to 28 days after 2 years' service, a generous local government salary related pension, as well as the option to join our car lease scheme. For more information about the wide variety of benefits you can take advantage of please visit MyBenefits for Surrey County Council staff.

Surrey County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

About the role

Are you interested in helping colleagues and providing a top quality customer service?

Do you like a challenge and working through problems until you find a solution?

We support colleagues working in both Adults and Children's social care teams and Education teams

Would you like to be part of a team supporting front line staff in their essential work and helping them spend more time with their clients?

If yes, then please read on.

The Social Care & Education Helpdesk urgently needs an Applications Support Specialist to deal with system requests for Capita One, LAS, LCS, EHM, Controcc and Wisdom.

This vacancy is primarily a customer service rather than technical role but obviously the more you know about the above systems the better. As important as system knowledge, is the desire to constantly learn new skills and being tenacious. There is also a requirement for excellent communications skills, an attention to detail and the ability to document and share knowledge.

We can give you all the training and support needed to do this job and have a good record of developing staff into more senior roles. The Social Care Helpdesk is proud of the excellent customer service it provides but is committed to a philosophy of continuous improvement and sharing knowledge and skills.

If this is something you would be interested in being a part of, then please click on the job links above. If you would like to have a chat with me first then please do.

For more information please find attached to the bottom of this advert a full job profile.

Additional information

Contact details

For an informal discussion contact Chris Pierce on 07891 588895 or by e-mail at We look forward to receiving your application. 

Additional information

The job advert closes at 23:59 on 14 June 2019.

Interviews will take place week commencing 24 June 2019.

About the organisation

Values and behaviours

Our values are what support our vision, shape the culture and are crucial in delivering our corporate strategy. For more information about our values and behaviours please click HERE.

How to apply

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