This Vacancy has closed.
Services Navigator – Multiple and Complex Needs
  • Employer: Shelter
  • Reference: .
  • Published: Thu 06/06/2019, 11:55 AM
  • Closing on: Thu 20/06/2019, 23:30 PM
  • Working Pattern: Part Time
  • Hours: To be confirmed
  • Salary: £20,414 pa (pro rata, 22.5 hrs pw) plus excellent benefits
  • DBS Check: No
  • Location: Birmingham

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Services Navigator – Multiple and Complex Needs

Fixed term until end of June 2021


Do you have recent experience of delivering support to vulnerable people or people with multiple and complex needs? Then join Shelter as a Services Navigator as part of a brand new service.

About the Service

No Wrong Door is a group of networked agencies committed to information-sharing and common approaches and standards in supporting people with complex needs. This ensures that clients can access a whole system of support through one referral form and there is no ‘wrong door’. It's also part of Birmingham Changing Futures Together, an innovative programme funded through the Big Lottery Fund's £112 million initiative to support people with multiple and complex needs. We currently have four vacancies which will form part of a new team recruited as part of the Lead Worker & Peer Mentor Service for the Changing Futures Together Programme.

About the Role

As a Services Navigator, you’ll be responsible for helping especially vulnerable clients with two or more complex needs (homelessness, offending, mental health or substance use) to access the services they need. You’ll also help a Team Leader and Service Manager to develop a person centred and co-produced service that in turn helps the NWD Network to coordinate person-centred support. This is a great opportunity to increase service engagement and contribute towards long-term positive outcomes and building relationships with a varied caseload of people will be key. And, when it comes to identifying services outside the network that might also be relevant to clients and helping them to access those services, again, we'll count on you to deliver.

About you

As well as a proven ability to support people with multiple and complex needs, you’ll need professional or lived experience of navigating services for two or more of the following; homelessness, offending, mental health and substance use. Some experience of working within a safeguarding framework is also required, while an understanding of Birmingham based services for the client group would be useful, but is not essential. We would particularly welcome applicants who have lived experience of multiple and complex needs and/or have good links with BME and minority communities. Forward thinking, flexible and actively supportive of the introduction of new ideas, methods and processes, proficiency using case management systems and Microsoft Office applications is also a must. 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, cycle to work scheme and an employee assistance programme.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our advice team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so need diverse people to tackle them.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.