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This Vacancy has closed.

Contact Centre Advisor HDC (M230)

  • Employer: Charnwood Borough Council
  • Reference: CBC/19/101630
  • Published: Wed 19/06/2019, 13:25 PM
  • Closing on: Mon 15/07/2019, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 21 hours per week.
  • Salary: Grade C (SCP 8 - 12) £19,554 - £21,589 (pro-rata)
  • DBS Check: No
  • Location: Leicestershire

 

Part-time hours

 

Vacancy 1 (21 hours per week)

Vacancy 2 (29 hours per week)

Monday:

09:00 – 17:00 (1 hour lunch)

Monday:

09:00 – 17:00 (1 hour lunch)

Wednesday:

08:00 – 16:00 (1 hour lunch)

Tuesday:

08:00 – 17:00 (1 hour lunch)

Friday:

09:00 – 17:00 (1 hour lunch)

Wednesday:

10:00 – 14:00

 

 

Thursday:

10:00 – 14:00

 

 

Friday:

08:30 – 14:30

                                                           

We are looking for enthusiastic and committed part-time telephone advisors to join our Customer Services team to deal with enquiries coming into our Contact Centre, provide guidance and information, and process customer requests covering a variety of services on behalf of the Council and its partners.

You will have recent experience of providing information and advice to the public in a busy customer service environment, preferably telephone based, and be capable of handling a range of situations with tact, diplomacy and empathy.

You will have excellent listening and communication skills, the ability to converse with all types of people, a polite and courteous attitude, and a commitment to providing excellent customer care. You will also be able to work well under pressure with a minimum of supervision while ensuring consistency and accuracy, and be proficient in the use of software systems, with good keyboard skills.

Experience of working in front-line council services would be an advantage but is not essential as full training will be provided (including an initial 4-week, full-time training programme).

You will be working to a fixed working pattern but will ideally be able to offer additional hours and some flexibility to help cover holidays and sickness if need be.

For further information regarding the positions and to apply please visit www.charnwood.gov.uk/jobs .

When completing your application please specify your preferred vacancy / shift pattern, or alternatively state if no preference.

Should you have any queries please email ontactcentre.teamleaders@charnwood.gov.uk

Interviews: Week commencing Monday, 5 August 2019

Previous applicants need not apply. No CV’s and no agencies please.

  • Employer: Charnwood Borough Council
  • Reference: CBC/19/101630
  • Published: Wed 19/06/2019, 13:25 PM
  • Closing on: Mon 15/07/2019, 23:55 PM
  • Working Pattern: Part Time
  • Hours: 21 hours per week.
  • Salary: Grade C (SCP 8 - 12) £19,554 - £21,589 (pro-rata)
  • DBS Check: No
  • Location: Leicestershire

Vacancy Location