We've noticed you are using Internet Explorer. This is an outdated Web Browser and is not supported by this website. Consider switching to a moden Web Browser like Google Chrome.
Find public sector jobs in local government, charity, education, housing & more

1st Line Support Desk Operator

  • Employer: Horsham District Council
  • Reference: CR1345
  • Published: Wed 26/06/2019, 10:05 AM
  • Closing on: Mon 22/07/2019, 12:00 PM
  • Working Pattern: Part Time
  • Hours: 22 hours per week.
  • Salary: £19,171 - £19,945 pa (pro rata) £11,398 - £11,859 pa
  • DBS Check: No
  • Location: Horsham and West Sussex

Horsham District Council are looking for a 1st Line Support Operator to join our Technology Services Team, supporting the technology requirements across the Council providing a technical, professional and customer focused service.

As 1st Line Support Operator, you will have previous experience in a customer focused environment, you will be IT literate with knowledge of modern computer and communications technologies.  You will be enthusiastic, and have excellent organisation skills, the ability to work under pressure and to deadlines, along with excellent customer care skills.

Responsibilities will include:

  • To act as single point of contact
  • To log and process reported incidents and work requests
  • To handle new user on boarding and off boarding requests
  • To take ownership of support enquiries
  • To work alongside 3rd parties
  • To provide administration support to the Technology Services department

As 1st Line Support Operator, you will be involved in logging, investigating and updating incidents, whilst ensuring service is provided quickly and professionally. You will assist customers in person, by telephone and by email in a professional and articulate manner and be able to work to personal and team deadlines and targets.  You should have a keen willingness to learn and develop skills and technical knowledge.

Horsham District Council encourages and supports professional development and offers a generous benefits package to support your work life balance.  This includes 27 days’ annual leave (pro rata) plus bank holidays and flexible working arrangements.

How to Apply

Please apply online via the link provided. Please note, we do not accept CV’s submitted without a fully completed online application form.

Apply Now

  • Employer: Horsham District Council
  • Reference: CR1345
  • Published: Wed 26/06/2019, 10:05 AM
  • Closing on: Mon 22/07/2019, 12:00 PM
  • Working Pattern: Part Time
  • Hours: 22 hours per week.
  • Salary: £19,171 - £19,945 pa (pro rata) £11,398 - £11,859 pa
  • DBS Check: No
  • Location: Horsham and West Sussex

Vacancy Location

Your Search

Click back to edit your search or next to see the next job.

back
prev
next
Your Search

Click back to edit your search or next to see the next job.

back
prev
next