Salary: £19,275 - £21,707
Permanent: 37 Hours per Week
Situated on the River Thames, Thurrock is an ambitious unitary with vision and opportunities for its residents and businesses.
Thurrock's Debt Management Team is a highly recognised services having been nominated twice for the IRRV (Institute of Revenues Rating and Valuation) Most Improved Team of the Year Award and was in the finalists in 2012, and achieved a Bronze Award in 2013.
The team are currently looking for Recovery Officers to join this dynamic team. You would be involved in collection of personal and commercial debt totalling over £230m per year. We make collections on services such as Revenues and Benefits, Non Domestic Rates, Trade Waste and Sundry debts. You will have a portfolio of accounts which will require a variety of contact streams including telephone calls, written enquiries, emails, face to face visits and attendances to Court.
The ideal candidate will have:
- Confidence to be able to manage difficult conversations
- A knowledge debt collection processes
- A full knowledge and understanding of the Thurrock Fair Debt Policy
- Experience using negotiation skills
- Experience of communicating with members of the public.
In return for your time and commitment, we offer:
- Generous annual leave entitlement - 25 days rising to 30 after 5 years' service
- Flexible working to support a good work life balance
- An excellent Employee Assistance Programme
- Excellent training opportunities and an established CPD programme
- Reflective supervision and management support
To view the Job Profile and Person Specification please follow the link below:
Closing Date: 28 July 2019
Our vision - An ambitious and collaborative community which is proud of its heritage and excited by its diverse opportunities and future.
Thurrock is an exciting place to live and work. We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have retail and leisure that is among the best, with the magnificent intu Lakeside, and breath-taking countryside all around. There is over 1,000 acres of land ready for commercial development and there are likely to be 30,000 new homes built with transport links that can get you into London and other parts of the UK quickly and easily.
We are an area of massive growth; £6bn has already been invested by the private sector in Thurrock. We have seen 7,000 new jobs created, with a further 30,000 anticipated in the next 20 years, and 1,170 new businesses in the borough, with leading centres in ports and logistics, retail and creative industries.
Thurrock Council is an Investors in People (IIP) Gold accredited organisation and committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification. We champion flexible working and job share applications are welcome.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.