Frequently asked questions
How quickly can I get a video?
Videos are produced within 24 hours (next business day) of order placement. Any fixes or creative revisions (if included in your package) are also returned within 24 hours (next business day).
How long will my videos be?
Video durations are intelligently optimised for their intended output:
- Web video (Basic): Up to 60 seconds
- Social media video: Approximately 30 seconds (optimised for social platform performance)
Why isn't all the text from my job advert included in the video?
Video format requires condensation to maintain engagement. A 60-second video can include approximately 220-240 words, while a 120-second video accommodates approximately 440-480 words. Our AI intelligently selects the most impactful content. If you have specific wording that must be included, please specify this in your optional customisation requirements when placing your order.
What if I spot an error in the video?
Technical errors, incorrect information, or mistakes will be fixed at no additional cost. Simply let us know and we'll provide a corrected version within 24 hours (next business day).
What if the video doesn't include wording I wanted?
If you didn't specify required wording in your optional customisation requirements when placing the order, changes to script wording would be considered creative revisions rather than fixes. Creative revisions may incur additional charges for the Basic video package.
What if I don't have a job advert on jobsgopublic.com yet?
That's fine! You can provide the job advert copy and we'll create the video ready for when you publish.
Can I use the same video on multiple platforms?
Absolutely. You'll receive downloadable links to share your video wherever you choose.
What happens when the job closes?
The video automatically decommissions on your specified closing date, so no manual action is required from your team.
What if I need to close the role early?
Contact us at support@jobsgopublic.com and we'll remove the video within 24 hours (next business day). However, we always aim to action requests sooner when possible.
Can I choose which digital presenter appears in my video?
The digital presenters are randomly chosen in our basic video product but we do have premium options to allow you to take more creative control.
Can I include my own images or video clips?
Yes! You can provide copyright-free images or video clips as part of your optional customisation requirements.
How does the AI know what to emphasise in my video?
Our intelligent AI analyses your job content to understand what type of candidates typically apply for the role and what matters most to your target audience. It then crafts the script to emphasise the points most likely to resonate with the right candidates, while condensing content to fit the video format.