3rd Line Engineer

Job summary

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways and monitor of performance on England’s strategic road network.

This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future and equipped with the capabilities and ways of working required to support sector-wide rail reform, while contributing to the government’s broader agenda on regulatory reform and economic growth. Further detail on our future role is set outhere.

Job description

Corporate Operations leads on finance, HR, IT, security, estates & organisational changes. The ORR is relatively small, so colleagues working in this directorate have a hands-on role in daily operations & a strong understanding of how we work. The Information, Facilities and Service Development (IFSD) team supports ORR in achieving its strategic objectives by providing high-quality IT and digital services, ensuring information is managed effectively, maintaining a safe, secure and fit-for-purpose property portfolio, and leading ORR's arrangements for health and safety, security, cyber security and business continuity, enabling colleagues to work safely, securely and effectively wherever they are based.

ORR has an internal technical operations team alongside an external service desk, working in partnership with external providers that deliver network and application support. Reporting to the Senior Technical Lead, the 3rd Line Engineer has a key role in supporting the organisation’s infrastructure, ensuring smooth service delivery between providers and maintaining service levels. The role is the first point of escalation for issues involving new providers and requires effective workload management, prioritisation of competing demands and delivery at pace while maintaining service quality. Security clearance is required, and occasional travel to other ORR sites may be necessary.

Person specification

For key responsibilities please see the attached job description.

This role can be based at any of our office locations: London, Birmingham, Bristol, Manchester, York, Glasgow. ORR operates a hybrid working model, working from a workplace location other than home for at least 40% of each month. This may be higher depending on the role and business needs. Workplace locations include ORR offices, inspection sites, off-site meetings, conferences, and other approved business locations.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Technical knowledge of infrastructure, virtualisation, networking and cloudservices, including monitoring, backup and recovery, patching and vulnerabilityremediation.
• Ability to support operational improvements using tools such as PowerShell,Microsoft Graph, infrastructure as code and Power Platform, with anunderstanding of managing enterprise AI services within agreed security andgovernance controls.

Benefits

A Civil Service Pension with employer contribution of 28.97%

Details of our employee benefits can be found in the attached Candidate Information Pack.

Find out what our colleagues have to say about their ORR careers Our people Office of Rail and Road (orr.gov.uk).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.For information on the selection process, please see the attached Candidate Information Pack and Job Description.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Pete Camp
• Email : pete.camp@orr.gov.uk

Recruitment team

• Email : peopleservices@orr.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact ORR via email: peopleservices@orr.gov.uk If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here: https://civilservicecommission.independent.gov.uk/recruitment/recruitme…

Attachments

3rd Line Engineer Job Description Opens in new window (pdf, 121kB)ORR Job Information Pack Opens in new window (pdf, 1966kB)